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Reboot loop with provisioning server

SOLVED
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Occasional Advisor

Reboot loop with provisioning server

Hello,

 

I have everything setup according to this, http://blog.schertz.name/2013/05/provisioning-polycom-sip-phones/ but pointing the phones at the provisioning server using DHCP options only seems to send the phones in a reboot loop. The phones can get to the FTP server and are seeing 000000000000.cfg but not the shared.cfg that I have set. Below are the errors I'm seeing in the logs. Not trying to apply the firmware upgrade yet, doing that manually so far. 

 

1016131459|copy |3|01|Download of '64167f09cafb.cfg' FAILED on attempt 1 (addr 1 of 1)
1016131459|copy |3|01|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.
1016131459|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Reboot loop with provisioning server

Hello Dustin,

I already replied with the information what VVX type you purchased.

 

I would have assumed there also to be an <mac>-app.log file but checking the <mac>-boot.log file I can see the phone is trying to upload its own core file:

 

1016131835|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.281.1508159858.11.tar.gz file to update server
1016132023|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.281.1508159966.11.tar.gz file to update server
1016132210|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.282.1508160074.11.tar.gz file to update server
1016132358|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.281.1508160182.11.tar.gz file to update server
1016132546|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.281.1508160289.11.tar.gz file to update server
1016132733|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.281.1508160396.11.tar.gz file to update server
1016132921|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.281.1508160504.11.tar.gz file to update server

This usually shows something is wrong. This could be your configuration or any other factor.

 

In order to proceed please work with Allnet GMBH to get this to the attention of our support team.

 

Please also include all core files and in addition all log files and your files used to configure the phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: Reboot loop with provisioning server

Hello Dustin,

welcome back to the Polycom community.

Some or a couple of your old post(s) => here <= is / are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.

 

In regards to your new question you forgot to provide details on what software version you are utilizing and in addition only posted a log snippet as question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?

Resolution: Please check here

 

In case you require support please contact ALLNET GMBH who sold this VVX501 phone back in 14/07/2017 as they are your Tier 1 support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Advisor

Re: Reboot loop with provisioning server

The phone that I'm testing on is a VVX501 and the software is the most current, 5.6.0.17325. Attached is the boot log, from the phone. 

Highlighted
Occasional Advisor

Re: Reboot loop with provisioning server

Was this supposed to be marked as solved?

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Reboot loop with provisioning server

Hello Dustin,

I already replied with the information what VVX type you purchased.

 

I would have assumed there also to be an <mac>-app.log file but checking the <mac>-boot.log file I can see the phone is trying to upload its own core file:

 

1016131835|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.281.1508159858.11.tar.gz file to update server
1016132023|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.281.1508159966.11.tar.gz file to update server
1016132210|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.282.1508160074.11.tar.gz file to update server
1016132358|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.281.1508160182.11.tar.gz file to update server
1016132546|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.281.1508160289.11.tar.gz file to update server
1016132733|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.281.1508160396.11.tar.gz file to update server
1016132921|app1 |5|01|Uploading /ffs0/enc.64167f09cafb-5.8.0.19248-core.tUtilLog.281.1508160504.11.tar.gz file to update server

This usually shows something is wrong. This could be your configuration or any other factor.

 

In order to proceed please work with Allnet GMBH to get this to the attention of our support team.

 

Please also include all core files and in addition all log files and your files used to configure the phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5