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Redial - Skype for Business Cloud PBX

JimSillasen
Occasional Contributor

Redial - Skype for Business Cloud PBX

Another issue we're running into:

 

When users place calls using the Skype for Business software on their PC, typically by typing a name, then right clicking on the name and choosing "Call" then selecting the number (Mobile, Work, etc) - the VVX 600 shows under Recent Calls, the e-mail address of the contact you called.

 

So instead of +17145551212, it's showing joe@domain.com      This means you can't redial that called number from the Polycom phone.

 

Is there a way to have the Polycom phone show digits for the recent calls instead of the e-mail address of the contact?

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Redial - Skype for Business Cloud PBX

Hello JimSillasen,

I have replicated this internally and raised an internal ticket and we will address this in a future release.

 

I would highly recommend that you work with your Polycom reseller or provide me with the MAC address of your phone so I can lookup who your first level support contact would be.

 

They can raise a ticket for you and we can then track your request and keep you updated on the progress. Please use VESC-5857 as a reference when raising this ticket.

 

In addition did you yet have a chance to get some feedback on => this <= ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Redial - Skype for Business Cloud PBX

Hello JimSillasen,

this was fixed in UC Software 5.4.4:

 

  • VOIP-112042 The VVX Phones on O365 is now able to re-dial the pinned contact number that was dialed prior to it through Lync Client.

The Support page should be updated shortly


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3