Plantronics + Polycom. Now together as Poly Logo

Reject softkey doesn't appear when phone simultaneously rings a delegate

tjcornish
Occasional Contributor

Reject softkey doesn't appear when phone simultaneously rings a delegate

We are using VVX601 phones and software 5.4.5.6770 on Skype for Business Cloud PBX.  When the phone is ringing, there is an on-screen "reject" button that sends the call to voicemail.  However, if a person has setup a delegate and is simultaneously ringing to that delegate, this on-screen "reject" button turns into "dismiss", which causes the call to continue ringing to the delegate, and therefore the delegate has to handle the call.  Is there a way to force "reject" functionality?

 

Thanks

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Reject softkey doesn't appear when phone simultaneously rings a delegate

Hello tjcornish,

welcome to the Polycom Community.

 

The VoIP FAQ contains this:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2