we use VVX 501 Phones at Location#1 with Skype for Business Online and a RPRM Server for Provisioning.
Now i want to remove a VoIP-Phone from the RPRM to use it at Location#2, which uses a completely different VoIP System (cloud based). When i try to add it there, i got the Error: This MAC Address is already in use and can't be added.
But i already deleted the Device in the RPRM. I don't know any other place i have to remove it also.
Has anybody an idea?
Hello @JulianM1092 ,
Welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Most likely this is setup on the ZTP platform so whoever added it there needs to release the phone.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.