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Remove Dial 911 from Lock Screen

Occasional Visitor

Remove Dial 911 from Lock Screen


I have the following scenario already happen twice and 911 showed up to the building.

Phone Model: VVX401  - Skype Version


1. User signs in with Skype username and password.

2. When phone is locked there are 2 options, Forgot and Call.

3. When a person clicks CALL it shows 911 and a DIAL button replaces the CALL one in the same location.

4. Is is possible to either

  • Remove the call button and just use the speaker one to make calls?
  • Add a different number instead of 911 to dial?
  • Remove 911 from the list after pressing call.

Thank you!

Message 1 of 2
Polycom Employee & Community Manager

Re: Remove Dial 911 from Lock Screen

Hello @plateplus,


welcome to the Polycom Community.

The VVX Phones are 3PIP qualified from our Partner Microsoft so certain features or behaviors are requested by Microsoft.


The VVX Phone when locked:


  • Lifting the Handset will allow you to dial any number
  • Pressing the Loudspeaker Key will allow you to dial any number
  • Pressing the Call softkey will present a list controlled by the Skype for Business Server

If the lock feature is restricting your users simply disable it:


Jun 02, 2016 Question:How can I disable the LYNC / Skype lock Policies for Polycom phones?

Resolution: Please check => here <= 


Anything else would be a feature request:


Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2