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Reporting for VisualPro + Trio8800 + Skype for Business Online

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Occasional Advisor

Reporting for VisualPro + Trio8800 + Skype for Business Online

Hello,

I have multiple VisualPro devices all using Trio 8800, all registered to Skype for Business Online and hte Trio is managed by Resource Manager.  My question for the group is around reporting:  how does everyone obatin usage states for this configuration?  All I'm after is basic information like number of calls, length of calls and what was called.

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

Hello @I_am_Bob ,

 

Welcome back to the Poly Community.

 

There is no CDR data reported back to RPRM and what you seek is part of Skype for Business online.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Advisor

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

Is there a chance someone can tell me exactly where in Skype for Business Online this information is accessible?  I'm appearntly not smart enough to find it on my own.

 

Message 3 of 5
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Polycom Employee & Community Manager

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

Hello @I_am_Bob 

 

within Office365 select Admin > A new Window will open. Select "Show all" and then Reports > Usage > and drill down to Skype for Business.

 

Others can comment or check with our Partner Microsoft for their platform if you have any follow up questions.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Frequent Advisor

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

From https://admin.teams.microsoft.com, search for the user account the Trio is signed in with, then click on the Call History tab.

Message 5 of 5