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- Re: Reporting for VisualPro + Trio8800 + Skype for Business ...
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01-06-2020 11:29 AM
Hello,
I have multiple VisualPro devices all using Trio 8800, all registered to Skype for Business Online and hte Trio is managed by Resource Manager. My question for the group is around reporting: how does everyone obatin usage states for this configuration? All I'm after is basic information like number of calls, length of calls and what was called.
Solved! Go to Solution.
Accepted Solutions
01-09-2020 08:57 AM
From https://admin.teams.microsoft.com, search for the user account the Trio is signed in with, then click on the Call History tab.
01-07-2020 12:21 AM
Hello @I_am_Bob ,
Welcome back to the Poly Community.
There is no CDR data reported back to RPRM and what you seek is part of Skype for Business online.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-09-2020 01:06 AM
Hello @I_am_Bob
within Office365 select Admin > A new Window will open. Select "Show all" and then Reports > Usage > and drill down to Skype for Business.
Others can comment or check with our Partner Microsoft for their platform if you have any follow up questions.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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