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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

We have a number of VVX500's on 5.4.2.2834 that are restarting during calls.  For a few users it is at least once every few days.

 

I am putting in a support ticket but wondering if this is a known issues with 5.4.2A?

 

Thank you.

6 REPLIES 6
HP Recommended

Hello James.Helman,

  • Any logs or core dumps?
  • Are these users using Boss / Admin?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen,

 

When this happens there are is no core dump.  I have attached the phones logs to the ticket 1-2588908821.   Yes the users I have seen this on so far are all Admins.

 

Looks like there is now a dump in the app log for some crashes.  I see the below when the phone came back up.

###### BEGIN TECH SUPPORT INFO DUMP ######

 

Thank you!

 

HP Recommended

So all users can accept calls on behalf of others (that's what we mean by Admin)?  Did you find a resolution to this?  Did updating firmware help?

HP Recommended

Hello AnthonyCaragol,

this discussion is about a phone crash and I assume you are asking for a functionality aka Boss/Admin / Delegate or what is it you are after?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
No, we're seeing the same crashing/restart issue with this same firmware. We also have Boss/admins but I haven't checked if those are the users who see the crash.
HP Recommended

Hello AnthonyCaragol,

Any luck with that so you can open a support ticket via your Polycom reseller?

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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