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SFB Cloud / VVX / Web sign-in "Failed to get pair code"

Highlighted
Occasional Advisor

Re: SFB Cloud / VVX / Web sign-in "Failed to get pair code"

Hi all,

 

We are also experiencing this issue. Failed to get pair code. This feature is still NOT working. 

 

 

We house a newer firmware on site on our own provisioning server that fixes lock up issues with our Polycom VVX310 phones.

 

Over the weekend something changed Monday morning users were complaining that phones were rebooting when checking on it – the phone was trying to pull older software from Microsoft Skype for Business Online cloud server  once that downgrade was complete our phone server on site upgraded the phone causing a reboot loop.

 

When I logged into the Skype for Business online server the Set-CSIPPhonePolicy was set to true again I set it to disabled again.

I don't think this is working I had to shutdown our polycom server to prevent the boot loops.

 

I have a ticket in with Microsoft about the policy getting true to upgrade from Skype for Business servers.  

Message 21 of 27
Highlighted
Advisor

Re: SFB Cloud / VVX / Web sign-in "Failed to get pair code"

Add me to the list of people having trouble with my phones downgrading starting this morning. I also have a ticket open with Microsoft. SRX617040393338857ID

Message 22 of 27
Highlighted
Occasional Visitor

Re: SFB Cloud / VVX / Web sign-in "Failed to get pair code"

Not sure if something has changed, but I'm now getting "Error generating pair code and URL".

Message 23 of 27
Highlighted
Occasional Visitor

Re: SFB Cloud / VVX / Web sign-in "Failed to get pair code"

 

Everything is working now.. Web Sign-In appears to be back working (at least for us)

Message 24 of 27
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Polycom Employee & Community Manager

Re: SFB Cloud / VVX / Web sign-in "Failed to get pair code"

Hello all,

 

we have raised Ticket 117040315547379 which was opened with Microsoft as it seems there was an issue on their end.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 25 of 27
Highlighted
Occasional Visitor

Re: SFB Cloud / VVX / Web sign-in "Failed to get pair code"

Just wanted to say thanks, even though it wasn't your issue, you stuck with it for your users.

Message 26 of 27
Highlighted
Advisor

Re: SFB Cloud / VVX / Web sign-in "Failed to get pair code"

I still have pockets of users whose phones are reverting. Microsoft called me back a little while ago. Unfortunately there isn't much to report because he's a front line guy. He says that they have received some more complaints about the issue and that they have escalated it but they are waiting to hear a status update from the escalation team.

Message 27 of 27