We had a DHCP migration and a network changes for a site. After the change the Polycom phones are not able to login using the PIN auth. I can confirm the PIN auth is working for this frontend server as its working for other sites who use the same Lync frontend server as a registrar.
Also, I can confirm the migrated DHCP is assiging the IP address along with the scope optios sucessfully. And the phones have the correct details assigned from the DHCP server.
This site whole CX series phone are affected. I have asked to ship a VVX phone to the site and check the same and its the same issue. I have collected the logs from phone as well as a Syslog.
Since it was working earlier and now multiple version of phones are affected, I can confirm its not the issue with the phone model. We need to find the exact cause of this issue.
The VVX phone details,
UC Software Version 126.96.36.19982
Updater Version 188.8.131.5237
Please check the attached logs and advice what could be the issue.
welcome to the Polycom Community.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
A couple of things first:
Jan 26, 2016 Question:Do I require a License to use Polycom VVX Business Media Phones with a Lync Server / Skype for Business server ?
License requirements for Polycom VVX Business Media Phones not using a Lync / Skype for Business SKU:
Please be aware of the following License requirement:
The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync / Skype for Business environment. You may not install, access, or use the Software in a Lync / Skype for Business environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync / Skype for Business server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.
Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.
I suggest you double check the Skype for Business FAQ as most reasons for signing in issues on a VVX are explained in detail.
If this all still does not get you any further please open a Support ticket via Westcon-Comstor Americas (Canada) who sold this phone back in 09/10/2015. Please ensure you have proof of the Polycom per phone Skype for Business Licenses at hand when doing this.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
As the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services