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SIP Contacts Display Name vs SIP Name on VVX

SOLVED
jplarsonqg
Advisor

SIP Contacts Display Name vs SIP Name on VVX

Hi,

 

We have a Microsoft Skype for Business/Lync Server 2013 environment today with Polycom VVX 300/400 phones running 5.2.3 firmware.  We are encountering an odd issue where people add favorites to their phone that they will either appear as LastName, FirstName or as FirstName.LastName.  We haven't been able to detect why some contacts are one way and why some are another.  Some people have also noted that it will at times flip from first name/last name to last name/first name for the same person.  One other instance a person saw the maiden name for a contact when the name change occured some time ago.

 

Is there some settings or option we can force to also show surname first or given name first instead of what we have now where it's random which is shown first?

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: SIP Contacts Display Name vs SIP Name on VVX

Hello jplarsonqg,

welcome back to the Polycom Community.

UC Software 5.2.3 is no longer a supported Version. Please test this with UC Software 5.4.0A (5.4.0.10182)

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: SIP Contacts Display Name vs SIP Name on VVX

Hello jplarsonqg,

welcome back to the Polycom Community.

UC Software 5.2.3 is no longer a supported Version. Please test this with UC Software 5.4.0A (5.4.0.10182)

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
jplarsonqg
Advisor

Re: SIP Contacts Display Name vs SIP Name on VVX

5.4.0 resolved the issue.

Message 3 of 3