Plantronics + Polycom. Now together as Poly Logo

Screen capture setting missing on 5.5.1

SOLVED
Highlighted
Occasional Contributor

Screen capture setting missing on 5.5.1

Was the screen capture setting moved in 5.5.1? I don't see the option anymore in the settings. When trying to connect using https://<Phone IP Address>/captureScreen I get the following message:

 

The document requested was not found on this server.

 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Screen capture setting missing on 5.5.1

Hello epjr,

The community's VoIP FAQ contains this post here:

Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?

Resolution: Please check => here <=

 

As explained in the above it needs to be:

 

  1. In the configuration
  2. Manually enabled after each reboot

Please verify the above FAQ post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Screen capture setting missing on 5.5.1

Hello epjr,

The community's VoIP FAQ contains this post here:

Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?

Resolution: Please check => here <=

 

As explained in the above it needs to be:

 

  1. In the configuration
  2. Manually enabled after each reboot

Please verify the above FAQ post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
Occasional Contributor

Re: Screen capture setting missing on 5.5.1

Thank you. I didn't have to enable it in the configuration in the previous version so I assumed it would already show. After adding it to the config, the button is showing now.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Screen capture setting missing on 5.5.1

Hello

You always have to add it to the configuration and the enable it after every reboot.

This has been the case since day one

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4