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Service Unavailable trio 8800

Raneesh Muhammad
Occasional Visitor

Service Unavailable trio 8800

i cannot sign in to my skype account since i upgraded the software. how do i resolve the issue please help me

also it shows a blue  icon on the upper right of the screen

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Service Unavailable trio 8800

Hello Raneesh,

Stating the latest software or new software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition I am not sure what blue icon you mean. Maybe simply take a photo and attach this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Raneesh Muhammad
Occasional Visitor

Re: Service Unavailable trio 8800

thanks for immediate reply i here attached the screen shot

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Service Unavailable trio 8800

Hello Raneesh,

This is not the latest software.


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The latest Trio software is UC Software 5.4.5.9188_RevAC

 

Please upgrade to a currently supported Version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Raneesh Muhammad
Occasional Visitor

Re: Service Unavailable trio 8800

ok let me install  the latest one and i will update  asap

 

Thanks 

Message 5 of 6
Raneesh Muhammad
Occasional Visitor

Re: Service Unavailable trio 8800

Dear Team,

Thanks for the support i have upgraded the UC Software 5.4.5.9188_and now its working fine..

 

have a great day

Message 6 of 6