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Setup realpresence Trio 8800 office365

vbarbieri
Occasional Contributor

Setup realpresence Trio 8800 office365

Hi

 

you can help me understand how to configure the realpresence Trio 8800 connect to office365 ,I upgraded to the last device

thanks

Vincenzo

 
 
Message 1 of 10
9 REPLIES 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Setup realpresence Trio 8800 office365

Hello vbarbieri,

welcome back to the Polycom Community.

The latest UC Software 5.4.1.17597 AA added the following:

 

Microsoft Skype for Business On-Premises Interoperability


This feature enables integration with Microsoft Skype for Business on-premises (Microsoft Skype for Business Cloud PBX in Microsoft Office 365™). This features also supports the migration of users from the Skype for Business on-premises solution to the Office 365 solution.
The RealPresence Trio solution supports integration with Office 365™, Skype for Business on-premises, Microsoft Exchange on-premises 2013 and 2010, Exchange Online services, and Lync Server 2013 and Lync Server 2010 (audio only).

 

You can either sign in via the Phone GUI or via the Web Interface (note => here <= )

 

TrioLync_Skype.png


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
luca.lupi
Occasional Advisor

Re: Setup realpresence Trio 8800 office365

I've a similar scenario, but different for the user: I've synced my AD with Azure so that I can access Skype for Business with my Local Domain user (tested also on a pc, and it works).

When I try to login in the Trio with my AD User I cannot login (while using the xxx@xxx@onmicrosoft.com works,as expected).

I have to put something different in the Sign-in addres? Like a Microsoft Office365 Server address?

Message 3 of 10
Sebastien H
Occasional Visitor

Re: Setup realpresence Trio 8800 office365

Hello,

 

We try to setup a Trio with Skype for Business online and it dosen't work as expected.

We can login, we can launch a audion conf but we can't activate Video or joint an plan meeting?

 

Any idea? did someone succed to connect on same kind of environement?

 

regards

Message 4 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Setup realpresence Trio 8800 office365

Hello Sebastien H,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 10
Chrisiebean
Occasional Visitor

Re: Setup realpresence Trio 8800 office365

I'm having some trouble linking this with a Room Mailbox in Office 365 Online. 

I can link it to a normal account. But when I attempt to link it to a Room Mailbox it doesn't accept it. 

 

I've tried putting the Sign In Address as the Room mailbox and then signing in with an account that has full access to the Room. But that fails. 

I've tried signing in as the room itself but Room Mailboxes don't have passwords and the 8800 requires there to be a password. 

 

How do I get around this? 

 

Chris

Message 6 of 10
Ismail CIL
Occasional Contributor

Re: Setup realpresence Trio 8800 office365

Hello Steffen,

I have same problem. I can connect with SFB from computer but can not connect via Trio 8800. I am using same user name and password. I can not login. Screen Shots was attached.

 

UC Software Version 5.4.5.9658

SteffenBaierUK
Polycom Employee & Community Manager

Re: Setup realpresence Trio 8800 office365

Hello Ismail CIL,

 

welcome to the Polycom Community.

 

This post discusses Office 365 aka Skype for Business Online.

 

I am unsure if your installation matches the above.

 

  • If YES please post some logs as documented in the Skype for Business FAQ => here <=

  • If NO please create a new post and post some logs as documented in the Skype for Business FAQ => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 10
bamba
Occasional Visitor

Re: Setup realpresence Trio 8800 office365

hello Dear,

 

when i put my user Credentials for sign in. It's display me this may take severals minutes and nothing will came after.

please help me

Message 9 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Setup realpresence Trio 8800 office365

Hello @bamba ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Provide details if UC / SIP or ObiEdition
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

We would need at least some form of logs:

 

Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10