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Sfb client version policy & RealPresence Trio 8800?

SOLVED
Occasional Contributor

Sfb client version policy & RealPresence Trio 8800?

Hi,

 

we are using the Skype for Business (=SfB) client version policy (see here for more infos) to block non allowed clients, that means we use a whitelist. Now we got a new RealPresence Trio 8800 (UC Software Version:5.4.1.17597 )  and would like to use it, but we are unsure which user agent we need to configure here.

 

From the logfiles we see

User-Agent: Polycom/5.4.1.17597 PolycomRealPresenceTrio-Trio_8800-UA/5.4.1.17597

 

However when we allow the following:

 

User Agent: PolycomRealPresenceTrio-Trio_8800-UA

Major Version:5

Minor Version:*

Build:*

Update:*

 

And allow all versions which match that (and above) the login is still not working.

 

So which user agent do we need in our client version policy?

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
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Occasional Contributor

Re: Sfb client version policy & RealPresence Trio 8800?

Sorry, never closed that case here. The string which is required here would be "PolycomRealPresenceTrio-Trio_8800-UA" for more infos see here.

View solution in original post

Message 5 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Sfb client version policy & RealPresence Trio 8800?

Hello BastianW,

welcome to the Polycom Community.

I am unsure if you fixed this yet and I cannot comment on the actual issue but please ensure you are using a currently supported version prior to anything.

 

UC Software 5.4.4.7776 is currently the latest.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Contributor

Re: Sfb client version policy & RealPresence Trio 8800?

yes but thats not what you need in the Skype for Business Client version policy. I need the user agent string here and not the firmware version.

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Sfb client version policy & RealPresence Trio 8800?

Hello BastianW,

Again not 100% sure and it may be best to work with Microsoft on this but our VVX and Trio Phones seem to identify themselves also using the Term CPE

 

Example: 

 

07/01/2016 22:36:51,,10.252.149.112,3PIP,01/07/2016 22:36:47,"64167FXXX","64167XXX","POLYCOM","VVX501","Rev-A","ENU",cpe.nbt;5.5.0.20556;31/05/2016 23:33:00,

or

07/01/2016 08:30:48,,10.252.149.103,3PIP,01/07/2016 08:30:47,"0004FXXX","0004F2FXXX","POLYCOM","Trio8800","Rev-A","ENU",cpe.nbt;5.4.3.2007;12/05/2016 20:57:00,


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Contributor

Re: Sfb client version policy & RealPresence Trio 8800?

Sorry, never closed that case here. The string which is required here would be "PolycomRealPresenceTrio-Trio_8800-UA" for more infos see here.

View solution in original post

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Sfb client version policy & RealPresence Trio 8800?

Hello @BastianW. ,

 

welcome back to the Polycom Community.

Thanks for bring closure to this post.

 

Just as an FYI:

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

The Polycom community does not replace our normal support process and posting anything within the Polycom community may be answered by volunteers like myself.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6