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Shared Line Appearance delagates - unable to pick up call on Hold

Occasional Visitor

Shared Line Appearance delagates - unable to pick up call on Hold

We have both VVX310 and VVX600 phones as delegates in a SLA group.  We just upgraded to firmware 5.5.2 on all phones and ever since that change was made if a delegate places the SLA call on Hold it cannot be picked up by other delegate phones.  Previously to the upgrade that feature did exist.  This has effected all SLA groups.

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Shared Line Appearance delagates - unable to pick up call on Hold

Hello prasch,

welcome to the Polycom Community.

This needs to go into support so we can look at this.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Occasional Contributor

Re: Shared Line Appearance delagates - unable to pick up call on Hold

Any update on this?

We are experiencing the same using v5.7 and v5.8 :(

Message 3 of 5
Advisor

Re: Shared Line Appearance delagates - unable to pick up call on Hold

Forget it my last comment. It was just an issue with the SLA on Skype server side

Message 4 of 5
Polycom Employee & Community Manager

Re: Shared Line Appearance delagates - unable to pick up call on Hold

Hello @LuisR,

 

thanks for providing this feedback.

 

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5