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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We have both VVX310 and VVX600 phones as delegates in a SLA group.  We just upgraded to firmware 5.5.2 on all phones and ever since that change was made if a delegate places the SLA call on Hold it cannot be picked up by other delegate phones.  Previously to the upgrade that feature did exist.  This has effected all SLA groups.

4 REPLIES 4
HP Recommended

Hello prasch,

welcome to the Polycom Community.

This needs to go into support so we can look at this.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Any update on this?

We are experiencing the same using v5.7 and v5.8 😞

HP Recommended

Forget it my last comment. It was just an issue with the SLA on Skype server side

HP Recommended

Hello @LuisR,

 

thanks for providing this feedback.

 

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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