Skype for Business Online: software update fails with 400 Bad Request

[JetzeMellema]

VVX 601 with UCS 5.5.1.11526 but the issue occured with 5.4.1.17954 as well.

Skype Device Update status:

Current Version: 5.5.1.11526

Version on Server: Not Applicable

Update Status: Bad Request

Contacted At: 2016-12-28 14:03:21

Log:

1228140320|cfg  |2|00|DevUpdt|[LyncDeviceUpdateC::dohttpRequestWithWebTicket] XML body of the http request:<?xml version="1.0" encoding="utf-8"?><Request><DeviceType>3PIP</DeviceType><MacAddress>64-16-7F-03-57-5F</MacAddress><SerialNumber>64167F03575F</SerialNumber><IP>192.168.2.141</IP><NumOfFiles>1</NumOfFiles><LocaleID>ENU</LocaleID><Vendor>POLYCOM</Vendor><Model>VVX601</Model><Revision>Rev-A</Revision><CurrentTime>2016-12-28T14:03:21</CurrentTime><CurrentModule><FileName>cpe.nbt</FileName><FileVersion><Major>5</Major><Minor
1228140320|cfg  |2|00|DevUpdt|[LyncDeviceUpdateC::dohttpRequestWithWebTicket] UpdateServerUrl:https://webpoolbn11a11.infra.lync.com:443/RequestHandlerExt/ucdevice.upx
1228140321|cfg  |2|00|DevUpdt|[LyncDeviceUpdateC::dohttpRequestWithWebTicket] m_CurlReturn= 0, m_ResCode= 400 
1228140321|cfg  |4|00|DevUpdt|LyncDeviceUpdateHttpRequest: using webticket failed m_CurlReturn [0] m_ResCode[400]
1228140321|cfg  |4|00|DevUpdt|[LyncDeviceUpdateC::contactServerForUpdates] Failed due to m_ResCode=[400], Stripped response=[Bad Request]
1228140321|cfg  |2|00|DevUpdt|[LyncDeviceUpdateC::startLyncDeviceUpdate]Software Update not Available periodic timer will be started 
1228140321|cfg  |2|00|DevUpdt|[LyncDeviceUpdateC::startPollingTimer]Polling timer Started 

[SteffenBaierUK]

Hello JetzeMellema,

welcome to the Polycom Community.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[JetzeMellema]

I will do that. I do have one question though, what Log Module is responsilble for DevUpdt log entires? I would like to raise the logging level before I open a case.

[SteffenBaierUK]

Hello JetzeMellema,

I can see your reseller raised 1-5045085021 for you. Please work with our T2 team on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[JetzeMellema]

Thank you Steffen.

There has been some miscommunication becasue the company that sold us the phones is not an actual reseller with access to Polycom support. But I'm working with the distri now and I hope the more direct communication will help to solve the issue.