When BToE starts the pairing process with SfB, is there any way to have the SfB pairing dialog box re-prompt for credentials if they are entered incorrectly the first time?
We find that you have 1 chance to enter your correct password, otherwise, your domain account locks out. End users don't realize this until other apps start to prompt for credentials.
We've seen this to be a problem since we started using VVX phones running 5.4.5 all the way up to 5.7.0 and BToE 3.40-3.7.
To All who were experiencing this issue, we've worked with Polycom and Microsoft to get it fixed in the 5.7.2 release.
Application EN-68765 The server responds with 500 Internal Error instead of 401 when you enter incorrect password on the phone
We learned through a lot of troubleshooting that ADFS would send back an error 500 code to the phone, however, the VVX wouldn't see it as a problem, rather a server error message and try again. This process would continue on until it hit our account lockout policy.
Now in 5.7.2, the behavior will now re-prompt for the password if entered in incorrectly into the SfB/BToE password prompt and also display a message on the screen of the phone that it failed and to retry.
In our scenario where we have users logged into to multiple phones when a monthly AD password change is done, no further attempts are made from a phone logged in using the previous password.
We've just rolled this release out, however, it's looking promising that our user community will have a much better experience after they change their password and not have to worry about account lockouts.