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Skype for Business - VVX 601 - UC 5.5.1.11526 - Answer to Talk delay 2-3 seconds

curcloin
Occasional Contributor

Skype for Business - VVX 601 - UC 5.5.1.11526 - Answer to Talk delay 2-3 seconds

I have several users reporting a delay when answering a call to the time they start talking.  Answer to Talk delay is 2-3 seconds and impedes the call experience.  Is this something that can be configured in Skype for business or on the polycom phone.

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SteffenBaierUK
Polycom Employee & Community Manager

Re: Skype for Business - VVX 601 - UC 5.5.1.11526 - Answer to Talk delay 2-3 seconds

Hello curcloin,

welcome to the Polycom Community.

 

I have deleted your double post.

Is this a response group call or a normal call?

 

I am not aware of such a delay and there is no setting on the VVX Phone to adjust that would affect this.

 

Are you running any kind of debug logging on the phone?

 

One suggestion would be to update the phone to a currently supported software version like UC Software 5.6.0 or if you need to stay on 5.5.x UC Software 5.5.3 and re-test.

 

Other community members can maybe also comment with their suggestions.

 

If this all fails I would recommend to open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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