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Skype for Business meeting not appearing on Polycom VVX410

SOLVED
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Regular Visitor

Skype for Business meeting not appearing on Polycom VVX410

Users in my organisation until recently had their Skype meeting  reminders appear on their desk phones (Polycom VVX410)

 

They could then press a soft key on the phone and they would be joined to the meeting.

 

That function is no longer present. They do not receive any reminder notifications on their phone. They do still receive the reminder on their computer, and they can click to join using their soft phone (Jabra 9460 headset)

 

Is there a setting that I am missing that would re-enable these notifications?

 

The users are using

- Windows 7 64bit

- Skype for Business 2016 16.0.4266.1001

- BToE 3.3.0

- Outlook 2010

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Skype for Business meeting not appearing on Polycom VVX410

Hello FWC-ServiceDesk,

Using a currently supported software version like UC Software 5.6.0 or at least UC Software 5.5.3 is recommended as there have been many fixes within the software especially around meetings.

 

Please upgrade and then report back.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Skype for Business meeting not appearing on Polycom VVX410

Hello FWC-ServiceDesk,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Regular Visitor

Re: Skype for Business meeting not appearing on Polycom VVX410

Thank you for pointing me in the right direction Steffen

 

I have checked the Polycom handset that the user is reporting the above issue on and the UC version is:

 

Phone Information

Phone Model VVX 410

Part Number 3111-46162-001 Rev:A

UC Software Version 5.4.2.2834

Updater Version 5.6.2.2542

 

 

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Skype for Business meeting not appearing on Polycom VVX410

Hello FWC-ServiceDesk,

Using a currently supported software version like UC Software 5.6.0 or at least UC Software 5.5.3 is recommended as there have been many fixes within the software especially around meetings.

 

Please upgrade and then report back.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
Highlighted
Regular Visitor

Re: Skype for Business meeting not appearing on Polycom VVX410

Thank you for your response Steffan.

 

I have engaged our Infrastructure team to see if we can't get the UC software updated.

 

Hopefully this will resolve the issue and I can update this post.

 

Cheers

Message 5 of 6
Highlighted
Regular Visitor

Re: Skype for Business meeting not appearing on Polycom VVX410

For those that are experiencing similar issues.

 

Updating the UC software to the latest version 5.6 resolved our issues with Outlook appointments displaying on our VVX410 handsets.

 

 

Message 6 of 6