We set our VVX phones to get their software updates from Microsoft, and they have been steady at version 126.96.36.19925 for a long time. How long do they usually take to approve a new firmware version? Will they upgrade to 5.7 just in time for Steffen to tell us about version 5.8? What are the risks of running a more updated version and managing updates ourselves?
This completely depends if you require Polycom support or not.
Polycom will only support you if you are running a current GA, at present UC Software 5.7.2 or -1 aka UC Software 5.6.2
Apart from that you can run whatever you are happy with.
Of course new features are only implemented in the latest versions.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's