During calls pictures can ony be seen from the Polycom Trio phone, the other side cannot see anything, the firmware version is 126.96.36.19958. Our Camera is Eagle Eye IV
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UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
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May 15, 2017 Question: Can I use another USB camera with Polycom Trio Visual+?
Resolution:Originally the Polycom Trio only supported the Logitech C930. UC Software 5.5.3 added the ability to the Trio 8800 to also use a EagleEye™ IV USB Camera. The UC Software 5.7.1 release added support to use the EagleEye Mini for both the Trio 8800 and Trio 8500.
|Camera||Trio 8800||Trio 8500|
|Logitech C930||5.4.0 or later||5.5.2 or later|
|EagleEye USB||5.5.3 or later||N/A|
|EagleEye Mini||5.7.1 or later||5.7.1 or later|
Dec 20, 2017 Question:Does the Polycom Trio EagleEye™ IV USB Camera MSR Camera require a certain software to work?
Resolution: Please check => here <=
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