We have a mix of VVX 310/410 handsets deployed for use with Skype. There are a number of handsets which are in use with Skype response groups however due to inactivity the Skype status goes to away meaning that calls will no be received on that handset. Is there any ability within RPRM to set some sort of keep-alive which will ensure the status remains as available?
Thanks in advance.
Hello @David Gowans ,
Welcome to the Poly Community.
To my own personal knowledge, there is no such feature either on the Phone or RPRM. You could experiment using the REST API to somehow interact with the phone.
I would suggest to pass this on to Microsoft as the solution of an "agent status" timing out should be a configurable option via the server.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.