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Skype status goes to away on Poly VVX meaning response group calls cannot be placed

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Occasional Visitor

Skype status goes to away on Poly VVX meaning response group calls cannot be placed

We have a mix of VVX 310/410 handsets deployed for use with Skype. There are a number of handsets which are in use with Skype response groups however due to inactivity the Skype status goes to away meaning that calls will no be received on that handset. Is there any ability within RPRM to set some sort of keep-alive which will ensure the status remains as available?

 

Thanks in advance.

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Polycom Employee & Community Manager

Re: Skype status goes to away on Poly VVX meaning response group calls cannot be placed

Hello @David Gowans ,

 

Welcome to the Poly Community.

To my own personal knowledge, there is no such feature either on the Phone or RPRM. You could experiment using the REST API to somehow interact with the phone.

 

I would suggest to pass this on to Microsoft as the solution of an "agent status" timing out should be a configurable option via the server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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