Solved: SoftKey directly to "Skype for Business Directory" - HP Support Community

Anonymous · ‎01-24-2018

PHONE: VVX411

MAC: 64167F08F0F3

UC: 5.7.0.11768

Skype for Business Online (Office 365)

I would like to setup a softkey that goes directly in to the "Skype for Business Directory" (similar to the "Search" option in the home screen. Is this possible? I am currently using the following action: "$FDirectories$$FDialpad2$". The main problem I have with this is the "Back" button takes you to the "Directories" screen which is not the user's last screen (as far as they are concerned).

SteffenBaierUK · ‎01-25-2018

Hello @MDominik13,

welcome to the Polycom Community.

The community's VoIP EFK FAQ and/or the Admin Guide matching your current software Version contain all possible $F Actions.

If there is none for the Skype Directory then all you can do is what you already done aka mimics the manual steps in a script. The side effect is that returning from this will follow the same as if the user would have done this by hand.

You or your customer can either live with this or you raise a feature request as explained here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎01-25-2018

Hello @MDominik13,

welcome to the Polycom Community.

The community's VoIP EFK FAQ and/or the Admin Guide matching your current software Version contain all possible $F Actions.

If there is none for the Skype Directory then all you can do is what you already done aka mimics the manual steps in a script. The side effect is that returning from this will follow the same as if the user would have done this by hand.

You or your customer can either live with this or you raise a feature request as explained here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

SoftKey directly to "Skype for Business Directory"

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