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[Software] CCX Software

Polycom Employee & Community Manager

[Software] CCX Software

Hello all,


we just released CCX 400, 500, 600 Software >here<


The CCX 400 support page holds a USB Stick software in case the device runs software 1.0.0 or 1.0.1


Update CCX 400 Phones from Version 1.0.0 or 1.0.1 to 6.2.22


Important: Don’t use these instructions to update CCX 400 phones running CCX 6.2.11 or higher.
These instructions are only for CCX 400 phones running CCX 400 1.0.0 or 1.0.1.

Use a FAT32 formatted USB flash drive to update CCX 400 phones from version 1.0.0 or 1.0.1 to 6.2.22.


1. Download the CCX 400 update file ( from
the Poly Online Support Center.
2. Rename the file to
3. Transfer the file to a FAT32 formatted USB flash drive.
4. Connect the USB flash drive to the CCX 400 USB port.
5. At the prompt, verify that the current version is one of the following:
6. Press Update.
The update completes in approximately 10 minutes.
7. Once the update completes, press OK.
The phone reboots and displays the phone setup wizard.
8. Change the administrator password and complete the setup wizard.
9. Sign in to Teams.


  • Older Release >here<
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's