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[Software] CCX Software

Polycom Employee & Community Manager

[Software] CCX Software

Hello all,


we just released CCX 400, 500, 600 Software for Skype for Business and Teams deployments.


Microsoft Teams Enhancements
This release supports Microsoft Teams app version 1449/ for CCX 400, CCX 500, and CCX 600 business media phones, which includes system improvements. For more information, see What's new in Microsoft Teams.


Microsoft Component Versions for CCX Phones

  • Microsoft Teams 1449/
  • Microsoft Admin Agent (223)
  • Microsoft Intune Company Portal 5.0.4927.0


If the CCX 400 is still running 1.0.0 or 1.0.1 please check >here<


Resolved Issues


The following table lists resolved issues in this release for CCX phones.



Issue ID

Found in Release





The initial out-of-box setup wizard may still start even when auto-provisioning disables it.




The phone can't answer calls after its power saving or screensaver times out.




The phone unexpectedly reboots when changing log level components from the system web interface.




The wpa_supplicant compiled and built during authentication doesn't support 802.1x authentication for wired networks.




The compiled/built supplicants don’t support wired networks, so no authentication messages are sent during 802.1x authentication.



  • Older Release >here<
  • Older Release >here<
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's