Plantronics + Polycom. Now together as Poly Logo

[Software]TRIO UC Software 5.4.2 Rev AA has been released

James Waite
Frequent Advisor

[Software]TRIO UC Software 5.4.2 Rev AA has been released

Could it be that the software has not yet be copied to


0330143643|copy |*|00|Server '' said 'voice/software/3111-65290-001.sip.ld' is not present
0330143643|cfg |*|00|Prov|Starting to update voice/software/sip.ld
0330143643|copy |*|00|Server '' said 'voice/software/sip.ld' is not present

Message 1 of 2
Polycom Employee & Community Manager

Re: [Software]TRIO UC Software 5.4.2 Rev AA has been released

Hello James,

It should all be ready but you can also simply download the software from the support page and unzip it to your local provisioning server rather than updating via the Web Interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2