[Software] Trio UC Software 5.9.0AA Skype for Business

[SteffenBaierUK]

Hello all,

we are proud to announce our latest Trio UC Software 5.9.0AA release => here <=.

NOTE: This post is work in progress and will be updated!

What’s In this Release:

• Native support for Microsoft Teams (pending certification)
  
  
• Alexa For Business Support
  
  
• EagleEye Cube HDCI Camera Support
  
  Requires GS 6.2.1 Software for VisualPro/GS 310/GS 500 => here <=
  
• Enhanced Support For Trio’s “Click To Join” with Polycom RealConnect
  
  
• Enhanced Poly Cloud Services Enablement
  
  
• Merged Features from VVX 5.9 Software and => here <=
  
  
• Web Sign-in For Skype For Business On Premise
  
  
• Reverse Name Lookup
  
  
• Additional REST APIs
  
  
• Outlook Contact Photo Integration
  
  
• Enhanced Layout Controls
  
  
• Enhanced Networked Devices (Modular Room) Reboot Controls
  
  
• Hide TV Avatar When In Audio Call
  
  
• HDMI Content Share At Idle
  
  
• Remote Skype Web Sign-in
  
  
• Enhanced Daisychaining UX Cues & Workflows and => here <=
  
  
• Answer Incoming Call with Mute button
  
  
• Display Calendar On Idle Screen
  
  
• Content Only Full-Screen Layout Option
  
  
• Customize In-Call Screen Drawer Icons
  
  
• Networked Devices (Modular Room) Graph
  
  
• Connected Party Information Overlay

What is “Sandbox” In this release?

NOTE: Sandbox is experimental and not officially supported by Poly support and may be withdrawn in future versions!

• H.323 & H.239 Support
  
  
• Support For Three Displays with Visual+/VisualPro
  
  
• Polycom Studio Video Bar Support
  
  
• Poly Cloud Services: Device Analytics
  
  
• Poly Cloud Services: PDMS-SP

[SteffenBaierUK]

Native support for Microsoft Teams for Trio

NOTE: Teams Phone Client is AUDIO ONLY !

Requires the Microsoft SKU (or the Microsoft Entitlement license) just like Skype Base Profile as explained => here <=

[SteffenBaierUK]

Outlook Contact Photo Integration

Provides contact photos for either audio or video enabled Trio. Contact photos are enabled automatically and are available in the following screens:

• Inbound call screen
• In-call screen
• Contact Search
• Contact Card
• Skype Line Key
• Call History
• Voicemail
• TV Video Mute
  

Skype Line KeyContact SearchCall HistoryContact CardInbound call screen In-call screenFar EndTV Video Mute

[SteffenBaierUK]

Calendar on idle screen

Allows administrators to set the end-user preference default idle screen to exchange calendar for one-touch join. This is similar to the default behaviors for conference shared mode for teams

up.idleRestingState="calendar”up.idleRestingState="menu”up.idleRestingState="dialpad”

Example Config:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<PHONE_CONFIG>
    <ALL
        up.idleRestingState="calendar”
        up.idleTimeout=”15”
    />
</PHONE_CONFIG>

[SteffenBaierUK]

Remote Skype web sign-in

Allows customers that rely on Skype web sign-in to a Trio remotely.  In previous versions, Skype web sign-in was triggered on the Trio interface so customers would need to be in front of the Trio to Skype web sign-in.

In 5.9, we allow administrators to log into the Trio’s web utility to obtain the web sign-in pairing code.

There is also a new REST API that will also generate the web sign-in pairing code for future integration to management systems like PDMS and RPRM.

[SteffenBaierUK]

Alexa For Business

• Starting with Release 5.9.0AA, Trio is the industry’s first Business Class, Group Collaboration device to natively run the Alexa application on the device ( in the USA only current limitation). 
  
  Quick Start Guide => here <=
  Support Page => here <=
  
  
• Bringing Alexa into your conference room brings meeting intelligence into your meetings
  Beyond simplified calling and meeting control, Alexa brings room control and automation into the meeting workflow.
  
  
• Leveraging Amazon Alexa Skill Blueprints, private skills can be quickly developed to integrate into a customer’s business processes.
  
  
• Trio is the first and only certified device to bring this capability into the meeting space

Solution Component Requirements:

Product / Application	Requirements
Amazon Web Services / Alexa for Business	Full access rights to A4B (all functions in A4B service) in the USA (Current Limitation)
Polycom® Cloud Service Portal	Access rights to PCS (enable A4B)
Polycom® Device Management Service for Enterprise	Access rights to PDMS-E (Add Devices)
Polycom® Trio 8800 or 8500	Admin rights on Trio and/or Provisioning Server
Supported Calendaring Integrations	Calendar Microsoft O365 / Calendar Microsoft Exchange / Calendar Google G-Suite*

Calendaring Service Requirements

Product / Application	Requirements
Calendar Microsoft O365	Service account with read/write permissions for room calendars or Global Administrator user to link Office 365 to Alexa for Business
Calendar Microsoft Exchange	Administrator account within your Microsoft Exchange Server Exchange Web Services (EWS) endpoint with a valid certificate (CA) Basic authentication enabled on Exchange Web Servers (EWS)
Calendar Google G-Suite	G-Suite Super administrator account Enabled API access in the Google Admin console

Supported Trio Base Profiles

• Generic and Skype for Business are the only modes supported with this release

  Microsoft USB Optimized is not supported

  This is the mode utilized with Surface Hub and Teams Room System Deployments

• Microsoft Teams (launching on Trio with this release) is not supported

• Zoom Rooms is currently not supported

• Poly Cloud is authorized through IAM Role to onboard devices to A4B
• The device is onboarded to Poly Cloud through PDMS-E
• The device that is enabled for A4B feature checks for Poly Cloud Connection.
• Over the Poly Cloud WebSocket, AWS Device Onboarding Codes are provided
• All Alexa Commands & Communications are driven through the WebSocket directly to A4B
• Alexa Application is running directly on Trio device

Sample Alexa Meeting Control Utterances

Utterance	Control feature
“Alexa, answer call”	Answer the incoming call
“Alexa, call 206-257-8522”	Calling numbers
“Alexa, call James May”	Call a contact defined in the customer's AWS account associated Address Book
“Alexa, join my meeting”	Join a scheduled or ad hoc meeting that is in a calendar that is linked to the AWS Room
“Alexa, hang-up” “Alexa, end the call” “Alexa, cancel the call”	End the call
“Alexa, press *7”	Send DTMF commands during an active call
“Alexa, is this room available for 30 minutes?”	Check room availability
“Alexa, book this room for an hour”	Book room
“Alexa, extend the meeting by 15 minutes”	Extend room booking
“Alexa, decline the call”	Reject an incoming call
“Alexa, raise the volume" "Alexa, lower the volume" “Alexa, set volume to 5”	Raise the volume of the call Lower the volume of the call Sets the volume to 5 (50%)

Poly Cloud Services

• Existing Poly Cloud Services customers will automatically be enabled for the feature at the launch of the program
  
  
• For customers who do not have a Poly Cloud Services tenant, request a Trial Here:

www.polycom.com/pdmse-trial

Amazon Cloud Services

• Create an Amazon account with Alexa for Business

https://aws.amazon.com/alexaforbusiness/

Alexa for Business setup correctlyAlexa for Business listening

[SteffenBaierUK]

Hide TV avatar when in an audio-only call

Since Trio UC Software 5.9.0 a new configuration parameter allows customers that hate the grey avatar from showing up on the TV UI when its an audio-only call. Less user confusion and peace of mind that it is only audio only call

<test video.callMode.default="audio" />

The above configuration starts a call always as Audio call and enables the user to chose to add Video.

Usually, this would present the Avatar during the call:

To show grey avatar on TV, set value to 1 (default)

With the new configuration, it shows the Idle Screen instead

Sample Configuration:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<PHONE_CONFIG>
    <ALL
        video.conf.displayLayout.avatars.audioCalls="0"
    />
</PHONE_CONFIG>