Plantronics + Polycom. Now together as Poly Logo

[Software] Trio UC Software 5.9.4 Rev AB

Highlighted
Polycom Employee & Community Manager

[Software] Trio UC Software 5.9.4 Rev AB

Hello all,

 

Poly announces the new release of Poly Unified Communications (UC) Software 5.9.4AB for the Poly Trio solution. The UC Software build IDs for 5.9.4AB are:

 

  • Trio 8300: 5.9.4.7035
  • Trio 8500 and Trio 8800: 5.9.4.7038
  • Trio C60: 5.9.4.7036

This release of UC Software for the Poly Trio solution is for OpenSIP, Microsoft Skype for Business,Microsoft Teams, and Zoom Room deployments. It includes all the features of previous releases, important fixes, and the following new feature:

 

  • Zoom Room Controller 5.0.5 Support

 

Poly frequently provides software updates with new features and recommends that you regularly update
the software on your Poly Trio devices for the best performance and experience.


Zoom Room Controller 5.0.5 Support


Trio 8500, Trio 8800, and Trio C60 systems support Zoom Room Controller (ZRC) 5.0.5 (898.0703). This version of ZRC contains the latest security updates from Zoom. For more information on ZRC 5.0.5, visit the Zoom Help Center.

 

Previous UC Software 5.9.4 Features:

 

 

  • Switching Call Applications on Trio C60 – Poly OpenSIP and Microsoft Teams
  • Zoom Rooms Direct Sharing
  • IPv6 Protocol Support
  • Microsoft USB Audio Mode for Trio C60
  • Other Changes in This Release

Poly frequently provides software updates with new features and recommends that you regularly update the software on your Poly Trio devices for the best performance and experience.

 

Switching Call Applications on Trio C60 – Poly OpenSIP and Microsoft Teams

 

 

You can configure the Trio C60 system to allow users to switch between the Poly OpenSIP and the Microsoft Teams call applications on a call-to-call basis. The Trio C60 supports up to three (3) OpenSIP voice line registrations in this configuration. The system doesn’t support Skype for Business line registrations in this configuration.

 

Note: Trio C60 systems don't support call application switching while in USB Audio mode.

Zoom Rooms Direct Sharing

Trio 8500, Trio 8800, and Trio C60 systems run the Zoom Rooms Controller when you pair the Trio system with a Poly G7500, Poly Studio X50, or Poly Studio X30 system running Zoom Rooms.

When using the Zoom Rooms Controller, Trio systems support direct sharing with proximity detection, where the Trio system emits an ultrasonic signal that Zoom desktop and mobile clients can detect. This enables meeting participants in the room to use one-click direct sharing from a Zoom client.

For more information, see Direct sharing in Zoom Rooms in the Zoom Help Center.

 

IPv6 Protocol Support

 

Trio 8500, Trio 8800, and Trio C60 systems now support IPv6.

Microsoft USB Audio Mode for Trio C60

You can configure a Trio C60 system to connect to a Mac or Windows computer or a Microsoft Surface Hub via USB. This enables users to use the Trio C60 system as a microphone and speaker for the Microsoft Teams client, Skype for Business client, Skype Rooms, or Microsoft Teams Rooms.

Other Changes in This Release

This release includes the following changes:

  • Microsoft Controller UI Enhancements
  • Phone Lock in Teams Mode for Trio C60
  • Wi-Fi Connection in Teams Mode for Trio C60
  • Web Proxy Enhancements for Trio C60
  • Mute and Unmute Event Notification

 

Microsoft Controller UI Enhancements

 

This release provides usability enhancements to the Microsoft Controller user interface that Trio 8500, Trio 8800, and Trio C60 systems use in Poly Controller mode.

 

Phone Lock in Teams Mode for Trio C60

You can enable the lock screen for your Trio C60 system in Teams personal mode.

 

Wi-Fi Connection in Teams Mode for Trio C60

 

You can enable your Trio C60 system to connect to a wireless network in the Microsoft Teams base profile.

 

Web Proxy Enhancements for Trio C60

 

Trio C60 systems support automatic configuration settings and viewing proxy diagnostics in the system web interface and configuring web proxy settings in the local interface.

 

Mute and Unmute Event Notification

 

The apps.telNotification.muteUnmuteEvent parameter generates notifications when a user mutes or unmutes a Trio system. 

apps.telNotification.muteUnmuteEvent

  • (default) – Disables the mute state change notification.
  • – Enables the mute state change notification.

Poly Experimental Features

Poly sometimes releases experimental features that administrators can enable and evaluate in nonproduction environments.

 

Note: Experimental features are neither tested nor supported. These features might, or might not, become official features in a future release. For more information about experimental features or to provide feedback on your experience, visit the Polycom Support Community.

 

Support for Poly Studio USB Video Bar

This release provides experimental support for the Poly Studio USB video bar as a USB camera when connected to a Trio Visual+ accessory paired with a Trio 8500 or Trio 8800 system. However, the Trio system doesn’t use the microphones and speakers of the Poly Studio USB video bar for audio.

Using Multiple Cameras with Trio Visual+

You can connect more than one camera to a Trio system paired with one or more Trio Visual+ accessories. Users can choose which camera to use during a call using the Camera Controls option.

You can also save presets for each connected camera and use the presets to switch between cameras. However, selecting the Home preset option only resets the currently selected camera.

Configure Multi-Camera Support

Set the following parameter values to enable support for multiple cameras with Poly Trio Visual+.

  • video.camera.multiCamera.enabled="1"
  • (Optional) mr.pair.maxDevices=<integer equal to 1 + (the number of Visual+ and VisualPro devices paired with the Poly Trio system)>

Switch Between Cameras

You can switch between two or more cameras connected to a Trio system with a paired Trio Visual+ accessory.

You can also save presets for each connected camera and use the presets to switch between cameras. However, selecting the Home preset option only resets the currently selected camera.

  • Do one of the following:
    • During a call, select Camera.
    • Select Menu  
       
         > Camera
  • On the Camera Controls screen, do one of the following:
    • Select Switch Camera  
       
         icon
    • Select a preset saved for the camera.

Switching Call and Control Applications on Trio C60

The Trio C60 system allows you to switch between the designated controller applications, the Poly OpenSIP call application (including Skype for Business line registrations), and the Microsoft Teams call application.

  • While the system is in Modular Room Hub Mode in the Generic OpenSIP base profile, you can switch to the Zoom Rooms PC (including Virtual USB) control application and back.
  • While the system is in Modular Room Hub Mode in the Skype for Business base profile, you can switch to the Zoom Rooms PC (including Virtual USB) control application or Microsoft Teams call applications and back. You can’t enable the system to switch to Zoom Rooms PC and Microsoft Teams from the Skype for Business base profile.
  • While the system is in Modular Room Device mode in its designated controller application (Zoom Rooms Controller, Microsoft Teams Controller, or PolyVideo Controller), you can switch to the Poly OpenSIP call application and back.

 

Either use 2 fingers to swipe down or the Android Application switching icon


Call Application Switching Configurations

Set the below parameters to configure the Trio C60 system to switch between call and controller applications.

Hub Mode with Generic Base Profile and Zoom Rooms PC


Set the following parameter values to switch between the Poly OpenSIP call application and Zoom Rooms PC controller application while the system is in Modular Room Hub Mode:

  • device.set=”1”
  • device.baseProfile.set=”1”
  • device.baseprofile=”Generic”
  • apps.android.appSwitcher.enabled=”1”
  • apps.android.appSwitcher.ZoomRooms.enabled=”1”

Hub Mode with Skype for Business Base Profile and Zoom Rooms PC or Microsoft Teams


Set the following parameter values to switch between the Poly OpenSIP call application with a Skype for Business line registration and Zoom Rooms PC or Microsoft Teams while it’s in Modular Room Hub Mode. You can’t enable the system to switch to Zoom Rooms PC and Microsoft Teams:

  • device.set=”1”
  • device.baseProfile.set=”1”
  • device.baseprofile=”Lync”
  • apps.android.appSwitcher.enabled=”1”
  • apps.android.appSwitcher.ZoomRooms.enabled=”1” or apps.android.appSwitcher.MSTeams.enabled=”1”

Device Mode with Controller and Poly OpenSIP Call Application


Set the following parameter values to switch between the system’s designated controller application (Zoom Rooms Controller, Microsoft Teams Controller or PolyVideo Controller), and the Poly OpenSIP call application while it’s in Modular Room Device Mode:

  • device.set=”1”
  • device.baseProfile.set=”1”
  • device.baseprofile=”Lync” or device.baseprofile=“Generic”
  • apps.android.appSwitcher.enabled=”1”

Link to the previous 5.9.4 Rev AA => here <=

Link to the previous 5.9.3 Rev AB => here <=

Link to the previous 5.9.3 Rev AA => here <=

Link to the previous 5.9.2 Rev AB => here <=

Link to the previous 5.9.2 Rev AA => here <=

Link to the previous 5.9.1 Rev AC => here <=

Link to the previous 5.9.1.10906 Rev AB => here <=

Link to the previous 5.9.1.10419 Rev AA => here <=

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's