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SoundStation Duo can't login using PIN or LYNC credentials

JEB
Visitor

SoundStation Duo can't login using PIN or LYNC credentials

Hello,

 

I have a couple of SoundStation Duo's which I can not get logged into either by PIN or Lync credentials. UC Software version 4.1.1.0731. I have others that log in no problem and this one was logged in but needed to relocate it and now it won't sign in.

 

Hopefully someone can point me in the direction to fix.

 

Thanks in Advance.

JEB

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundStation Duo can't login using PIN or LYNC credentials

Hello JEB,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jul 11, 2014 Question: Why can we not sign into LYNC via Pin & Extension?

Resolution: Please verify that the phone has the => correct time <= and the Option 43 and Option 120 is setup in the DHCP scope as explained =>here <= or => here <= 

 

it also contains:

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

Simply post some logs


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
JEB
Visitor

Re: SoundStation Duo can't login using PIN or LYNC credentials

Hello,

 

I have attached the complete logs for the Soundstation I am having trouble with hopefully this can help identify my issue.

 

Thanks

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundStation Duo can't login using PIN or LYNC credentials

Hello JEB,

You did not follow any of the above posted FAQ advise and lower any logging.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4