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Soundstructure web interface no longer accessible.

Occasional Visitor

Soundstructure web interface no longer accessible.

Upgraded to 5.4.0 A in a Soundstructure VoIP interface and set the base profile to Lync.

Now the HTTP and HTTPS web interface is no longer accessible.


I found this on another solution: For phones set to the Lync base profile, HTTP and HTTPS are disabled by default. Administrators can enable or disable HTTP or HTTPS in the configuration files


How can we update the configuration file in a Soundstructure when the web interface is inaccessible? Is there another method for updating this file?



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Polycom Employee & Community Manager

Re: Soundstructure web interface no longer accessible.

Hello @Mudges,

welcome to the Polycom Community.


The question is how did you upgrade it ? If you use a local provisioning server you can simply follow this community's VoIP FAQ post here:

Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2