Sounpoint 331 not connect to Lync

[santunez_cl]

Hello Expert

I have Soundpoint 331, with the following Software Version

UC Software Version 4.1.1.0260 BootROM Software Version 5.1.0.85063

My problem is with the SoundPoint is not possible connect to Lync, but my CX500 not have problem with the connection. Only SoundPoint have the problem.

I check the logs and this show

000011.054|utilm|4|03|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
000011.224|tickt|4|03|soWebTicketCertMove: Could not copy cert to new slot
000011.234|tickt|4|03|soWebTicketCertMove: Could not copy SIP user to new slot
000011.246|tickt|4|03|soWebTicketCertMove: Could not copy SIP uuid to new slot
000011.256|tickt|4|03|soWebTicketCertMove: Could not copy NTLM user to new slot
000011.268|tickt|4|03|soWebTicketCertMove: Could not copy NTLM domain to new slot
000011.280|tickt|4|03|soWebTicketCertMove: Could not copy SIP password to new slot
000011.290|tickt|4|03|soWebTicketCertMove: Could not copy server to new slot
000015.548|app1 |4|03|mb.main.home parameter is empty
000015.554|mb   |*|03|Initial log entry. Current logging level 4
000015.564|app1 |*|03|AppPhoneC::AppPhoneC() Number Of LineKeys = 2
000015.564|app1 |*|03|AppPhoneC::AppPhoneC() - new AppRegLineC, szUser = santunez@internal.local
000015.630|ldap |*|03|Initial log entry. Current logging level 4
000015.630|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
000015.662|efk  |4|03|EFK not enabled.
000015.662|efk  |4|03|EFK param failed to initialize.
000015.664|efk  |4|03|EFK feature is disabled.
000015.788|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000022.280|sip  |*|03|Sip Register Usr:santunez@internal.local Dsp:santunez Auth:'Using Login Cred' Inx:0
000022.544|cfg  |4|03|Prov|Unknown suboption received for DHCP option 43
000022.622|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000022.672|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000022.678|app1 |4|03|Unexpected Event: State: AppStateMenu, Event: AppEvLclSoMediaSessCallPartyUrl
000022.872|cfg  |*|03|Prov|Starting to update 2345-12365-001.sip.ld
1116190334|cfg  |4|03|Prov|Unknown suboption received for DHCP option 43
1116190336|sip  |4|03|TLS-DSK: Setting of Client Certificate failed due to (33558531) error:02001003:system library:fopen:errno = 0x3
1116190336|sip  |4|03|TLS-DSK: Setting of Client Private key failed due to (537346050) error:20074002:BIO routines:FILE_CTRL:system lib
1116190336|utilm|4|03|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1116190336|cfg  |4|03|RT|SIP is settting Login Credentials to invalid
1116190336|so   |4|03|[soRegistrationC] Login Credentials invalid causing SoRegEventLine Deleted
1116190336|sip  |4|03|Registration failed User: santunez, Error Code:480 Temporarily not available
1116190336|sip  |4|03|CTcpSocket::TlsListenThread: SSL_get_error Error code=5
1116190336|sip  |4|03|TLS Listen Thread Exit
1116190336|utilm|4|03|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1116190336|wdog |5|03|[utilDeferWatchDog] Deferring watchdog by :150000msec, magicNumber:12123
1116190337|cfg  |4|03|Prm|0004f25a8c83-Lync.cfg: Unknown parameter "voIpProt.offerFullCodecListUponResume" found, ignoring.
1116190337|cfg  |4|03|Prm|0004f25a8c83-Lync.cfg: Unknown parameter "serverAutoDiscovery" found, ignoring.

Your help please.

Regards

[SteffenBaierUK]

Hello ,

welcome to the Polycom Community.

Looking at your log I can see:

1116190337|cfg  |4|03|Prm|0004f25a8c83-Lync.cfg: Unknown parameter "voIpProt.offerFullCodecListUponResume" found, ignoring.
1116190337|cfg  |4|03|Prm|0004f25a8c83-Lync.cfg: Unknown parameter "serverAutoDiscovery" found, ignoring.

You seem to be trying to run some parameters from a configuration file.

I suggest you factory reset the phone, change it into LYNC Base Profile via pressing 1, 2, 4, 5 and then add your credentials.

There is no requirement to load any configuration from a provisioning server other than a certificate and maybe some time zone settings.

I suggest you check => here <= as Jeff describes this all in very much detail.

The next step would be to work with NEXSYS INTERNATIONAL, LC whop sold this phone back in June 2015 and are your first level support contact.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[santunez_cl]

Hello

Now I have this error

1118075731|sip  |4|03|TLS-DSK: Setting of Client Certificate failed due to (33558531) error:02001003:system library:fopen:errno = 0x3
1118075731|sip  |4|03|TLS-DSK: Setting of Client Private key failed due to (537346050) error:20074002:BIO routines:FILE_CTRL:system lib
1118075731|utilm|4|03|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1118075805|cfg  |4|03|Prov|Unknown suboption received for DHCP option 43

1118075807|cfg  |4|03|Prov|Unknown suboption received for DHCP option 43

1118075807|sip  |4|03|CTcpSocket::TlsListenThread: SSL_get_error Error code=5
1118075807|sip  |4|03|TLS Listen Thread Exit
1118075838|sip  |4|03|Registration failed User: santunez, Error Code:480 Temporarily not available
1118075939|cfg  |4|03|Prov|Unknown suboption received for DHCP option 43
1118075940|cfg  |4|03|Prov|Unknown suboption received for DHCP option 43
1118075942|sip  |4|03|TLS-DSK: Setting of Client Certificate failed due to (33558531) error:02001003:system library:fopen:errno = 0x3
1118075942|sip  |4|03|TLS-DSK: Setting of Client Private key failed due to (537346050) error:20074002:BIO routines:FILE_CTRL:system lib
1118075942|utilm|4|03|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1118075942|sip  |4|03|Registration failed User: santunez, Error Code:401 Unauthorized
1118080027|sip  |4|03|CTcpSocket::TlsListenThread: SSL_get_error Error code=5
1118080027|sip  |4|03|TLS Listen Thread Exit

Thanks

[SteffenBaierUK]

Hello santunez_cl,

As already mentioned you should contact NEXSYS INTERNATIONAL, LC whop sold this phone back in June 2015 and are your first level support contact.

I also stated in my original reply that you check => here <= as Jeff describes this all in very much detail.

You can import the attached logging as this would show more details but I suggest a provisioning server as the Phones Webinterface only can hold a certain amount within its Web Interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services