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Speed Dial limitation on VVX410

SOLVED
Highlighted
Visitor

Speed Dial limitation on VVX410

Hello,

 

i'm limited at 100 speed dial on VVX410, but in the guide the limitation is 500.

 

Do I miss something ?

 

More informations :

- Firmware : 5.5.0.20556 (i tried with the last too)

- LYNC / Skype for Business server

- Provisioning with XML file on FTP server

Message 1 of 10
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Speed Dial limitation on VVX410

Hello Damien,

The overall limit of Speed Dials is 500 but the number you can manually dial is only up to 99. As you can see in my example I did not even used the <SD> tag.

 

We changed this behaviour from UC Software 5.3.0 onwards. If you require this and can provide a business case via a Polycom Sales Engineer please quote VOIP-97378.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 10 of 10
9 REPLIES 9
Highlighted
Polycom Employee & Community Manager

Re: Speed Dial limitation on VVX410

Hello Damien-LFD,

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

I have briefly tested this with 102 Speed Dials used from the local contact directory and I get all 102 of these using 5.6.0.17325.

 

Are you sure you do not have a duplicate number somewhere ?

 

The next step is to raise a ticket via your Polycom reseller.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
Highlighted
Visitor

Re: Speed Dial limitation on VVX410

Thanks for the reply,

 

Did you try with lync profile or general profil on VVX ?

Message 3 of 10
Highlighted
Polycom Employee & Community Manager

Re: Speed Dial limitation on VVX410

Hello Damien-LFD,

 

as you used this with LYNC and this is the Skype for Business section I did test this in LYNC Base profile.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
Highlighted
Visitor

Re: Speed Dial limitation on VVX410

can you give me your config file for the VVX ?

 

I can compare with mine.

Message 5 of 10
Highlighted
Polycom Employee & Community Manager

Re: Speed Dial limitation on VVX410

Hi,

 

there is no config file for a Skype user as everything is provisioned inbound.

 

I attached my Speed Dial

 

Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Highlighted
Visitor

Re: Speed Dial limitation on VVX410

I think that I badly explained my problem.

 

I wants to configure the parameter < sd > in the directory file, but when I puts numbers superior to 99, i can not use it in my VVX.

 

Exemple :

 

<item>
<fn>Agents Nettoyage Circulant - Mobile</fn>
<ct>0611111111</ct>
<sd>105</sd>
<rt>ringerdefault</rt>
</item>

Message 7 of 10
Highlighted
Polycom Employee & Community Manager

Re: Speed Dial limitation on VVX410

Hi

I assume you mean you can dial up to 99# but not 100# or more ?

If yes this is working as designed

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 10
Highlighted
Visitor

Re: Speed Dial limitation on VVX410

Yes, i can dial up to 99# but not 100# or more.

 

But in the admin guide I can see the picture which I put as attachment and the limit is 500 for the VVX400.

 

 

Message 9 of 10
Highlighted
Polycom Employee & Community Manager

Re: Speed Dial limitation on VVX410

Hello Damien,

The overall limit of Speed Dials is 500 but the number you can manually dial is only up to 99. As you can see in my example I did not even used the <SD> tag.

 

We changed this behaviour from UC Software 5.3.0 onwards. If you require this and can provide a business case via a Polycom Sales Engineer please quote VOIP-97378.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 10 of 10