Plantronics + Polycom. Now together as Poly Logo

Stop handset ringing when on headset call

Occasional Visitor

Stop handset ringing when on headset call



When someone is using both a headset from their PC (running SfB and BToE) and a Polycom handset (e.g. VVX410), is there a way to stop the handset ringing when they are already in a headset call?


Or to put it another way.. 

Call 1 comes in. Is answered on PC using headset.  

Call 2 comes in while Call 1 is still in progress.

Handset rings for Call 2.  Can this be turned off, or partially muted?  Just a visual display would be OK.


I've looked at SfB options and on the handset but can't see anything related.

If it's not possible, then I guess my best solution is to convince the user to ditch the handset altogether and just use SfB, or just live with the 2nd ringing.





Message 1 of 2
Polycom Employee & Community Manager

Re: Stop handset ringing when on headset call

Hello LP@USC,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


How about the Skype for Business Feature Busy on Busy?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2