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TRIO 8800 - Change Home Screen Menu Page Style

Sean.Stanley66
Regular Advisor

TRIO 8800 - Change Home Screen Menu Page Style

Is there a way to change the home screen menu page style from 3x1 to 3x2 using the phone's local UI?

 

We found a TRIO using 3x1 not the default 3x2 and I can't seem to find a way to change it from the phone's UI.  Changing the setting via the web UI does not work because it was somehow changed locally at the phone.

 

For reference:

TRIO Software     5.5.2.11338

Setting:                homeScreen.menuPageStyle

 

Thanks

Sean

Message 1 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: TRIO 8800 - Change Home Screen Menu Page Style

Hello Sean,

welcome back to the Polycom Community.

 

Menu => Settings => Basic => Preferences => Idle Screen Settings => Home Menu Grid => Enable

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Sean.Stanley66
Regular Advisor

Re: TRIO 8800 - Change Home Screen Menu Page Style

Hi Steffen,

 

Thanks for the quick response.

 

I did try that menu, but I do not have the "Home Menu Grid" option.

 

Please see attached screen shot.

 

Thanks

Sean

SteffenBaierUK
Polycom Employee & Community Manager

Re: TRIO 8800 - Change Home Screen Menu Page Style

Hello Sean,

I was using a current software like 5.5.3 so maybe you cannot via the UI. You can via the Web IF and there may be a option in some menu I am not aware off.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
Sean.Stanley66
Regular Advisor

Re: TRIO 8800 - Change Home Screen Menu Page Style

So the interesting part is, I can't via the web UI because the setting has been changed locally on the phone.

 

I'm starting to think that someone changed it on an earlier code rev, so the setting was written to the override file.  Now that the phone has been updated, the setting is no longer available from the local UI and we can't change it via the web due to local having a higher priority than web.

 

This is also in production so removing or editing the override file is not an option.

 

Thanks

Sean

Message 5 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: TRIO 8800 - Change Home Screen Menu Page Style

Hello Sean,

 

not knowing how you configure your phone I have seen people use <mac>-phone.cfg / <mac>-web.cfg files to do this which is wrong and must never be used.

 

You can reset the local phone changes via the UI and upgrading to a currently supported version aka 5.5.3 will allow you to make the change via the UI as explained in my original post.

 

Steffen

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
Sean.Stanley66
Regular Advisor

Re: TRIO 8800 - Change Home Screen Menu Page Style

Thanks, Steffen.

 

We do not use custom configs per phone.  The override files are causing us pain in this instance trying to fix the issue.

 

I will work with our teams internally to delete the override file and fix this issue.

 

Thanks

Sean

Message 7 of 9
techlogik
Frequent Advisor

Re: TRIO 8800 - Change Home Screen Menu Page Style

I have the same issue with one of our Trio 8800.  The menu all of the sudden went 3x1.  I'm on the latest 5.9.0 release firmware.

 

In the web gui, you can change it in the preferences, Home screen..BUT...when you save it, it says this message:

 

The recent changes to homeScreen.menuPageStyle will not take effect, because of higher priority value.

 

The recent changes to homeScreen.menuPageStyle will not take effect, because of higher priority value.
Local: 0
Web: 1

  Clear local source value before saving.

 

 

If you check the box, it will override and switch back. Just FYI if somebody else had this.  Not sure how/why it wennt to 3x1 instead of the 3x2.

 

Also, it removed the line in the phone.cfg file that had a default setting in there with the home screen xml to 0.  That is gone now in the file asfter it reset.

 

Thanks

Message 8 of 9
Sean.Stanley66
Regular Advisor

Re: TRIO 8800 - Change Home Screen Menu Page Style

For me, I fixed the issue tactically on the device with the 3X1 issue by editing the override file for the device.

 

In the override file, I set the menu to 3X2.

Message 9 of 9