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TRIO 8800 - Invalid Provisioning Details after Web Sign-In for Teams GW

Sean.Stanley66
Regular Advisor

TRIO 8800 - Invalid Provisioning Details after Web Sign-In for Teams GW

We recently moved our enterprise to Teams direct routing.

 

We are trying to leverage our TRIO 8800 and VVX investments so we are using web sign-in, to sign into Teams via the 3PIP gateway.

 

Once we moved to web sign-in and Teams voice, we are seeing "invalid provisioning details" messages on our TRIOs.  We still provision from a local HTTP server and that seems to be working without issue.  Again, we only started seeing these error messages after moving to Teams and web sign in.

 

Are there log settings I can adjust to review the invalid provisioning details message and determine why its happening?  Or is there some known issue?

 

TRIO 8800 - 5.9.1 AA

 

Thanks

Sean

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: TRIO 8800 - Invalid Provisioning Details after Web Sign-In for Teams GW

Hello @Sean.Stanley66 ,

 

Welcome back to the Poly Community.

You should be running the latest 5.9.5 for the Trio 8800 when in Microsoft mode.

 

Please remember:

 

Feb 02, 2016 Question: How can I prevent a Poly Phone to be downgraded/upgraded or change settings automatically via Skype for Business and/or Office365?

Resolution: For Skype for Busines please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 in addition please set the EnableDeviceUpdate to false as explained => here <=

 

Inbound provisioning may change certain settings.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Sean.Stanley66
Regular Advisor

Re: TRIO 8800 - Invalid Provisioning Details after Web Sign-In for Teams GW

Hi Steffen,

 

Is there a TRIO command that has the same function as:

feature.lync.overrideIpPhonePolicy?

 

Setting that parameter to 0 for VVXs solved a lot of problems for us. We do have device update disabled on TRIOs but I'll upgrade and add in the deviceparams = 0 parameter, thanks for that.

 

Sean

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: TRIO 8800 - Invalid Provisioning Details after Web Sign-In for Teams GW

Hello @Sean.Stanley66 ,

 

The linked FAQ should cover all phones including the Trio. Microsoft has 2 sets of changes is can make. 


We disable the 1st via:

<web lync.provisionDeviceParams.enabled="0" />

 

And the 2nd one for BToE etc:

<web feature.lync.overrideIpPhonePolicy="1"/>

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Sean.Stanley66
Regular Advisor

Re: TRIO 8800 - Invalid Provisioning Details after Web Sign-In for Teams GW

OK, thanks Steffen.  Uploading a config file with just the following, fails on a TRIO.

feature.lync.overrideIpPhonePolicy="1"

 I'll update the TRIO to 5.9.5 first and then try to import this config parameter again and I'll follow up.

 

Sean

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: TRIO 8800 - Invalid Provisioning Details after Web Sign-In for Teams GW

Hi Sean

 

i just remembered this was for VVX only due to BToE which is not supported on a Trio

 

replied via a mobile device

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Sean.Stanley66
Regular Advisor

Re: TRIO 8800 - Invalid Provisioning Details after Web Sign-In for Teams GW

<web lync.provisionDeviceParams.enabled="0" />

Updating the TRIOs to 5.9.5.3182 and applying the above config did not resolve the invalid provisioning message.

 

What log levels do I need to adjust so I can understand why the invalid provisioning message is appearing?

 

Thanks

Sean

Message 7 of 8
Sean.Stanley66
Regular Advisor

Re: TRIO 8800 - Invalid Provisioning Details after Web Sign-In for Teams GW

I feel like this is another issue related to in-band provisioning from Microsoft since we are using web sign in and the 3PIP GW.  

 

Is there a way on the TRIO to 100% block MS from sending in the provisioning values found in IPPhonePolicy?

 

SeanStanley66_0-1627312754072.jpeg

 

Message 8 of 8