I have two Polycom Trio 8800 running lastest version 5.4.3.2342. I can't get any valid user to successfully login to Office 365 on the devices. The network port is providing IP address and access to the internet. When I extract the logs from the web config, this is what it is saying
000542.665|cfg |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7 000542.722|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 000542.942|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed 000547.719|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0 000547.722|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = nylargeconferenceroom@optimityadvisors.com 000547.722|cfg |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt) 000547.726|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 000547.727|sip |*|00|Sip Register Usr:nylargeconferenceroom@optimityadvisors.com Dsp:nylargeconferenceroom Auth:'Using Login Cred' Inx:0 000547.727|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 000551.677|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 000552.728|copy |4|00|Configuration of URL failed 000552.728|cfg |4|00|Prov|Could not download file 0004f2fd7d0e-web.cfg 000552.728|cfg |4|00|Prov|Uploading phoneWeb.cfg failed 000552.728|cfg |4|00|Prov|Update configuration failed 000559.677|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 000602.634|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 000602.642|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 000602.725|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 000602.731|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.optimityadvisors.com' found no records 000602.731|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.optimityadvisors.com' found no records 000602.804|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.optimityadvisors.com' found no records 000602.805|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.optimityadvisors.com' found no records 000602.830|sip |*|00|Sip Register Usr:nylargeconferenceroom@optimityadvisors.com Dsp:nylargeconferenceroom Auth:'Using Login Cred' Inx:0 000602.830|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 000602.831|sip |4|00|Schedule prioritized register event at 1 of 1 000606.677|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 000614.677|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 000617.628|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 000617.628|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 000617.628|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 000617.628|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.optimityadvisors.com' found no records 000617.628|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.optimityadvisors.com' found no records 000617.628|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.optimityadvisors.com' found no records 000617.628|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.optimityadvisors.com' found no records 000617.786|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 000617.975|xml |*|00|Initial log entry. Current logging level 4 000621.616|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6926] pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-5e01e5b9-ea6b-4f58-82e9-8d38cda9dd86" Issuer="https://bl20b05fes08.infra.lync.com:4443/a0f0e907-f49b-5bf8-b0dd-735c60cf4f5c" IssueInstant="2016-08-09T18:36:54.219Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2016-08-09T18:36:54.219Z" NotOnOrAfter="2016-08-10T02:08:05.219Z"><saml:AudienceRestr 000621.767|tickt|5|00|doXmlParsingForErrorCode:pResponse doesn't have string <!DOCTYPE 000621.768|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket 000634.851|sip |4|00|SSL_get_error Error code=5,rc(-1) 000634.851|sip |4|00|TLS Listen Thread Exit 000850.667|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 000858.668|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 000901.618|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 000901.618|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 000901.618|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 000901.618|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.optimityadvisors.com' found no records 000901.618|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.optimityadvisors.com' found no records 000901.618|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.optimityadvisors.com' found no records 000901.618|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.optimityadvisors.com' found no records 000901.814|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 000908.066|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6926] pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-53a75992-4557-440e-be24-e6272a66d69f" Issuer="https://bl20b05fes05.infra.lync.com:4443/8ce2b716-d02e-51cc-9438-e23583be4ebf" IssueInstant="2016-08-09T18:39:42.540Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2016-08-09T18:39:42.540Z" NotOnOrAfter="2016-08-10T02:16:50.540Z"><saml:AudienceRestr 000908.222|tickt|5|00|doXmlParsingForErrorCode:pResponse doesn't have string <!DOCTYPE 000908.223|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket 000933.706|sip |4|00|SSL_get_error Error code=5,rc(-1) 000933.707|sip |4|00|TLS Listen Thread Exit 001030.663|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 001033.187|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 001033.189|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 001033.208|so |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted 001035.658|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 001035.659|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user 001035.663|sip |*|00|Sip UnRegister Usr:nylargeconferenceroom@optimityadvisors.com Dsp:nylargeconferenceroom Auth:'' Inx:0 001035.663|sip |*|00|SipUserRemove: user 0 being removed. 001035.666|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 001035.678|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0 001035.683|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0 001040.418|sip |*|00|User removed 001040.658|copy |4|00|Configuration of URL failed 001040.658|cfg |4|00|Prov|Could not download file 0004f2fd7d0e-web.cfg 001040.658|cfg |4|00|Prov|Uploading phoneWeb.cfg failed 001040.658|cfg |4|00|Prov|Update configuration failed
Solved! Go to Solution.
Created two DHCP Options 42 and 2 on my DHCP server and rebooted device and it is now working properly. Thanks for the assistance.
Craig
The NTP servers are set. Screen shot of web config showing NTP setting attached. Still failing. It was working without issue last week. What changed?
014931.973|cfg |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7 014932.020|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 014932.379|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed 014937.019|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0 014937.024|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = nylargeconferenceroom@optimityadvisors.com 014937.028|cfg |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt) 014937.029|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 014937.030|sip |*|00|Sip Register Usr:nylargeconferenceroom@optimityadvisors.com Dsp:nylargeconferenceroom Auth:'Using Login Cred' Inx:0 014937.030|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 014940.667|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 014942.019|copy |4|00|Configuration of URL failed 014942.019|cfg |4|00|Prov|Could not download file 0004f2fd7d0e-web.cfg 014942.019|cfg |4|00|Prov|Uploading phoneWeb.cfg failed 014942.019|cfg |4|00|Prov|Update configuration failed 014948.667|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 014951.618|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 014951.618|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 014951.625|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 014951.625|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.optimityadvisors.com' found no records 014951.625|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.optimityadvisors.com' found no records 014951.631|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.optimityadvisors.com' found no records 014951.631|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.optimityadvisors.com' found no records 014951.640|sip |*|00|Sip Register Usr:nylargeconferenceroom@optimityadvisors.com Dsp:nylargeconferenceroom Auth:'Using Login Cred' Inx:0 014951.640|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 014951.641|sip |4|00|Schedule prioritized register event at 1 of 1 014955.687|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 015003.687|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 015006.637|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 015006.637|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 015006.637|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'optimityadvisors.com' found no records 015006.638|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.optimityadvisors.com' found no records 015006.638|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.optimityadvisors.com' found no records 015006.638|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.optimityadvisors.com' found no records 015006.638|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.optimityadvisors.com' found no records 015006.760|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket 015006.760|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x40ffcf28 015006.817|sip |4|00|SSL_get_error Error code=5,rc(0) 015006.817|sip |4|00|TLS Listen Thread Exit 015006.991|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 015009.560|ares |4|00|aresDnsLookup: select time-out 1 on A lookup for 'nexus.microsoftonline-p.com' after 0 sec 015010.432|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6926] pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-44d7e95f-a1b3-41b8-9f12-e3db4a7aad72" Issuer="https://bl20b05fes06.infra.lync.com:4443/ddb527e9-7220-50e9-906f-412ceaaf3aac" IssueInstant="2016-08-09T20:20:43.331Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2016-08-09T20:20:43.331Z" NotOnOrAfter="2016-08-10T03:54:38.331Z"><saml:AudienceRestr 015010.588|tickt|5|00|doXmlParsingForErrorCode:pResponse doesn't have string <!DOCTYPE 015010.588|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket 015038.881|sip |4|00|SSL_get_error Error code=5,rc(-1) 015038.881|sip |4|00|TLS Listen Thread Exit 015237.074|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 015238.994|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6926] pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-78a2ad00-8c3a-40b7-bdb9-2e0bd76fec1f" Issuer="https://bl20b05fes01.infra.lync.com:4443/4759a989-f0dd-5093-96a3-32faef139b69" IssueInstant="2016-08-09T20:23:12.724Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2016-08-09T20:23:12.724Z" NotOnOrAfter="2016-08-10T04:13:16.724Z"><saml:AudienceRestr 015239.158|tickt|5|00|doXmlParsingForErrorCode:pResponse doesn't have string <!DOCTYPE 015239.158|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket 015308.998|sip |4|00|SSL_get_error Error code=5,rc(-1) 015308.998|sip |4|00|TLS Listen Thread Exit 015507.672|ares |4|00|aresDnsLookup: select time-out 1 on A lookup for 'sipfed0B.online.lync.com' after 0 sec 015507.885|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 015513.291|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6926] pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-fa223f34-5fbd-4de4-9dd8-fda60502dda8" Issuer="https://bl20b05fes07.infra.lync.com:4443/17dc0e87-0f6b-5e84-a41d-693819f0f217" IssueInstant="2016-08-09T20:25:44.769Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2016-08-09T20:25:44.768Z" NotOnOrAfter="2016-08-10T04:18:28.768Z"><saml:AudienceRestr 015513.463|tickt|5|00|doXmlParsingForErrorCode:pResponse doesn't have string <!DOCTYPE 015513.467|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket 015539.795|sip |4|00|SSL_get_error Error code=5,rc(-1) 015539.795|sip |4|00|TLS Listen Thread Exit 015737.577|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 015740.637|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6926] pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-27572305-9641-4447-95dd-eb25fc2e791d" Issuer="https://bl20b05fes09.infra.lync.com:4443/d3b4abb2-3ee5-5697-a831-ad9064c21f81" IssueInstant="2016-08-09T20:28:13.626Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2016-08-09T20:28:13.625Z" NotOnOrAfter="2016-08-10T04:19:14.625Z"><saml:AudienceRestr 015740.797|tickt|5|00|doXmlParsingForErrorCode:pResponse doesn't have string <!DOCTYPE 015740.798|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket 015809.499|sip |4|00|SSL_get_error Error code=5,rc(-1) 015809.499|sip |4|00|TLS Listen Thread Exit 015906.378|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 015906.381|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 015906.381|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull) 015906.774|so |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted 015911.378|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 015911.379|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user 015911.389|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 015911.390|sip |*|00|Sip UnRegister Usr:nylargeconferenceroom@optimityadvisors.com Dsp:nylargeconferenceroom Auth:'' Inx:0 015911.390|sip |*|00|SipUserRemove: user 0 being removed. 015911.391|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0 015911.392|sip |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0 015915.919|sip |*|00|User removed 015916.378|copy |4|00|Configuration of URL failed 015916.378|cfg |4|00|Prov|Could not download file 0004f2fd7d0e-web.cfg 015916.378|cfg |4|00|Prov|Uploading phoneWeb.cfg failed 015916.378|cfg |4|00|Prov|Update configuration failed
Created two DHCP Options 42 and 2 on my DHCP server and rebooted device and it is now working properly. Thanks for the assistance.
Craig