TRIO 8800 - Unmute Microphones upon Answering Call

Sean.Stanley66 · ‎10-21-2019

Is there an option to unmute the TRIO microphones when a user answers a call?

We are being asked for an option to always unmute the microphones upon a call connection, no matter the previous state or type of call being answered.

Currently using TRIO with the latest SW: 5.9.1.10419.

Thanks

Sean

SteffenBaierUK · ‎10-22-2019

Hello @Sean.Stanley66 ,

Not to my personal knowledge.

Please raise this via your Polycom reseller as a feature request via a Polycom sales engineer and provide a business proposal why this would be required.

Above is necessary in order to track this internally within Poly and evaluate the request and prioritize this based on the feasibility and the general impact on other features.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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TRIO 8800 - Unmute Microphones upon Answering Call

TRIO 8800 - Unmute Microphones upon Answering Call

Re: TRIO 8800 - Unmute Microphones upon Answering Call