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Teams and VVX 411's

ausware
Advisor

Teams and VVX 411's

HI all

 

What is the optimum firmware and attributes to apply to VVX411s to get web sign in to work correctly.

 

Teams only users, with calling plans from MS is our environment.

 

Regards

Message 1 of 20
19 REPLIES 19
SteffenBaierUK
Polycom Employee & Community Manager

Re: Teams and VVX 411's

Hello @ausware ,

 

Welcome to the Poly Community.


UC Software 6.2.0 is the latest supported software for a Skype for Business deployment. Simply add this to your configuration as advised >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 20
ausware
Advisor

Re: Teams and VVX 411's

thanks

 

its BTOE 4.3 ok with 6.2 firmware

Message 3 of 20
SteffenBaierUK
Polycom Employee & Community Manager

Re: Teams and VVX 411's

Hello @ausware ,

 

From our Skype FAQ:

 

Nov 6. 2019 Question: Where can I find a BToE to UC Software compatibility matrix?

Resolution: Please check => here <=

 

Also, this table is a bit outdated I do not see an issue as 4.3.0 and 6.2.0 has many new security features.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 20
ausware
Advisor

Re: Teams and VVX 411's

thanks i will test this and come back to you

 

what happens when the active directory passwod changes, do you need to repair via https://aka.ms/sphone

Message 5 of 20
ausware
Advisor

Re: Teams and VVX 411's

i have dhcp scope left over from onprem sfb, should i add

 

the static attributes for the vvx sipdir.online.lync.com

reg.1.server.1.address

reg.1.serverAutoDiscovery

reg.1.server.1.port

Message 6 of 20
SteffenBaierUK
Polycom Employee & Community Manager

Re: Teams and VVX 411's

Hello @ausware ,

 

Once a Phone is in Skype for Business mode only in very special cases a manual configuration is required. Usually, everything is fully automatic and does not require any manual parameters.

 

You should just be able to sign in to Skype for Business only using the DNS and other mechanisms.

 

If you have any follow up questions please await other community volunteer replies. If this fails you always have the option to raise a ticket via your reseller.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 20
rgsteele
Valued Contributor

Re: Teams and VVX 411's


@ausware wrote:

what happens when the active directory passwod changes, do you need to repair via https://aka.ms/sphone


Yes, if a user changes their password, they will be signed out of the phone and they will need to sign back in using Web Sign In.

 

Note that Microsoft has announced that they are launching a SIP gateway to allow legacy desk phones to connect to Teams, replacing the existing the existing Skype for Business gateway. Web Sign In will no longer be required with this new gateway. More info here: https://www.microsoft.com/en-us/microsoft-365/blog/2020/08/03/take-communnext-level-microsoft-teams

Message 8 of 20
ausware
Advisor

Re: Teams and VVX 411's

thanks for that info

 

i have it working on firmware 5.9.6.2327 and 6.2.0.4023

 

it seems when i try to do websign in remotely, i have issues (ie from home http to phone, then do the whole aka.ms/sphone pairing.

when the user comes in the office and does it, it seems to be work, is it becuse of BTOE or that has no bearing on it?

Message 9 of 20
ausware
Advisor

Re: Teams and VVX 411's

actually i retract that comment

 

it does work, but it seems just after moving users to teams, i cannot sign in

 

it feels like its almost 24hours before it works..

Message 10 of 20