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Teams for Trio 8500: It just does not work....

Occasional Visitor

Teams for Trio 8500: It just does not work....

Phone: Trio 8500

Part Number: 3111-66700-001 Rev:B

Firmware: and

Base Profile: Microsoft Team


Symptom: phone hangs on "company portal" screen.  After a while, a notice pops up that the company portal has "stopped working".  Ping and traceroute fail almost every time.  We can get successful trace route to but nothign else consistently.  The firewall team (who work for me) saw no blocks.  We triple checked network config as well....the web UI works once we turned it on so LAN connectivity is just fine.


If we set the base profile back to generic ALL NETWORK TEST are successful....this truly makes no sense.  This is a POC we are attempting to do on these phones, and the working theory now is that this firmware is just not ready for prime time.....has anyone seen this issue and managed to fix it??

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Occasional Visitor

Re: Teams for Trio 8500: It just does not work....

Updating here: this is definitly something related to our network.  When we hard wire the phone onto a public network with no controls it works fine.  So anyone reading this thread I would focus on network issues.  We don't know just yet what was cuasing it, but if we find out I will try to post back here.  We think possibly proxy and/or decryption policies.

Message 2 of 3
Polycom Employee & Community Manager

Re: Teams for Trio 8500: It just does not work....

Hello @jplock ,


Welcome to the Poly Community.

This is a known issue with our Partner Microsoft and the Teams version released by Microsoft for the Trio.


Please log this as explained here< and quote Microsoft Support Ticket #:16653729


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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