Plantronics + Polycom. Now together as Poly Logo

Thumb Drive Compatibility

Frequent Advisor

Thumb Drive Compatibility

VVX 601 phones.  We have some cheapo USB 1GB sticks that format to FAT, or FAT32 just fine and computers can read/write to them.


Polycom phone just says No Media Device Connected.


Put a different USB stick in, 16GB or something, works fine.


The annoyance is really not being able to configure a Screen Saver via Provisioning server, only can do it via USB stick for a logo that starts to display after a timeout period.


So, you need a USB stick in the back. Not sure what the requirements are and compatibility, but the 60 USB sticks we have are useless for this purpose.


Any ideas appreciated.  Running Skype for Business version of phone, but that doesn't matter, regular profile or Lync profile, same thing with the USB stick.   Phone just doesn't like it seemingly.



Message 1 of 2
Polycom Employee & Community Manager

Re: Thumb Drive Compatibility

Hello techlogik,

welcome back to the Polycom Community.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.


There is for example this post => here <=

In addition in order to display a company logo or similar you can utilize the mb.idleDisplay.home configuration parameter. The Admin Guide matching your currently used software should be consulted on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2