Trio 880 Skype connection issue DNS resolution

[Anonymous]

Hello,

I am trying a Trio 8800 Device for my company as a Skype device.

Then I only configured the web parametres and I try to connect to O365.

I set up the NTP, Web Proxy, DHCP, DNS... everything looks right.

Then it cannot connect to O365.

Here are the log informtion : 

1023154427|cfg  |4|00|Prov|Could not download file 0004f2fec132-web.cfg
1023154427|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
1023154427|cfg  |4|00|Prov|Update configuration failed
1023154436|cfg  |5|00|RT|cfgRtUpdateLoginCredentials: executing.
1023154436|cfg  |5|00|RT|cfgRtUpdateLoginCredentials: mode = Host.
1023154436|cfg  |5|00|RT|cfgRtUpdateLoginCredentials: flash LoginCredentials valid
1023154436|so   |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
1023154438|sip  |*|00|Sip UnRegister Usr:srv-PolycomTrio.FO@arkema.onmicrosoft.com Dsp:srv-PolycomTrio.FO Auth:'' Inx:0
1023154438|sip  |*|00|SipUserRemove: user 0 being removed.
1023154438|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
1023154438|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
1023154438|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = srv-PolycomTrio.FO@arkema.onmicrosoft.com
1023154438|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1023154438|cfg  |4|00|RT|pps is setting Login Credentials to valid for Reason[0]
1023154438|wad  |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes 
1023154438|wad  |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes 
1023154438|wad  |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes 
1023154438|wad  |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes 
1023154438|cfg  |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
1023154438|sip  |*|00|Sip Register Usr:srv-PolycomTrio.FO@arkema.onmicrosoft.com Dsp:srv-PolycomTrio.FO Auth:'Using Login Cred' Inx:0
1023154438|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1023154438|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1023154438|dns  |4|00|DNS(A) query now allowed after unresponsive for 11 (of 10) sec
1023154438|app1 |4|00|AppPhoneC::OnEvReg - Ctx [0] Registered [0]
1023154438|app1 |4|00|AppPhoneC::OnEvReg - Ctx [0] Registered [0]
1023154438|app1 |4|00|AppPhoneC::OnEvReg - Ctx [0] Registered [0]
1023154443|sip  |*|00|User removed
1023154447|ares |4|00|aresDnsLookup: select time-out 2 on A lookup for '
´e
' after 0 sec
1023154448|ares |4|00|aresDnsLookup: select time-out 3 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 4 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 5 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 6 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 7 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 8 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 9 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 10 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 11 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 12 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 13 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 14 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 15 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 16 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 17 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 18 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 19 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 20 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 21 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 22 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 23 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 24 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 25 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 26 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 27 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 28 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 29 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 30 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 31 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 32 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 33 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 34 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 35 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 36 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 37 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 38 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 39 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 40 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 41 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 42 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 43 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 44 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 45 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 46 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 47 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 48 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 49 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 50 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 51 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 52 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 53 on A lookup for '
´e
' after 0 sec
1023154449|ares |4|00|aresDnsLookup: select time-out 54 on A lookup for '
´e
' after 0 sec
1023154451|ares |4|00|aresDnsLookup: select time-out 55 on A lookup for '
´e
' after 0 sec
1023154453|ares |4|00|aresDnsLookup: select time-out 56 on A lookup for '
´e
' after 0 sec
1023154457|ares |4|00|aresDnsLookup: select time-out 57 on A lookup for '
´e
' after 0 sec
1023154457|dns  |4|00|DNS server(s) marked unresponsive due to query loopcount exhaust or timeout[12] 
1023154457|copy |4|00|DNS lookup failed for 
´e

1023154457|cfg  |4|00|Prov|Could not download file 0004f2fec132-web.cfg
1023154457|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
1023154457|cfg  |4|00|Prov|Update configuration failed
1023154457|copy |4|00|DNS lookup failed for 
´e

1023154457|cfg  |4|00|Prov|Could not download file 0004f2fec132-phone.cfg
1023154457|cfg  |4|00|Prov|Uploading phoneLocal.cfg failed
1023154457|cfg  |4|00|Prov|Update configuration failed
1023154511|sip  |4|00|Registration failed User: srv-PolycomTrio.FO, Error Code:480 Temporarily not available
1023154527|dns  |4|00|DNS(A) query now allowed after unresponsive for 29 (of 10) sec
1023154800|ares |4|00|aresDnsLookup: select time-out 1 on A lookup for 'gateway.zscaler.net' after 0 sec

It seems that there is a wrong caracter in the resolution but I can't see what it is in my configuration.

My exported configuration file seems right.

Maybe the answer to my problem is simple, however I can't find it in other topics...

Thanks in advance for helping me.

Adrien

[SteffenBaierUK]

Hello @Adrien F,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

As you have not attached a backup we cannot comment.

The log is rather clear on what your issue is.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services