Solved: Re: Trio 8800 Bluetooth doesn't remain active

darrinj95 · ‎11-09-2020

We have two Trio 8800 phones running Microsoft Teams profile, and we're trying to connect up a Bluetooth speaker to it as a test. However, the Bluetooth setting does not want to remain on. Is there anything within the configuration that would need to be modified at all, or is there something going wrong with the phones? Both are on the same software version: 5.9.5.2830.

SteffenBaierUK · ‎11-09-2020

Hello @darrinj95 ,

Welcome back to the Poly Community.

Please ensure to post in the right section. This post has been moved.

In Microsoft Teams Mode Bluetooth is not supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎11-09-2020

Hello @darrinj95 ,

Welcome back to the Poly Community.

Please ensure to post in the right section. This post has been moved.

In Microsoft Teams Mode Bluetooth is not supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post