Polycom Trio 8800 w/ Visual+
Ploycom Trio 8800 w/ VisualPro
Trios and Visual+ - 18.104.22.16821
Updater Signature - Release
For some reason, the default layout keeps going back to Auto with Self-View on. I have the below settings in the configuration, but when I start a new phone call, I have to go back into Layout and change it back to Full Screen which is what my staff prefers.
video.callMode.default="audio" video.codecPref.H261="8" video.codecPref.H263="7" video.codecPref.H2631998="5" video.codecPref.H264.packetizationMode0="6" video.codecPref.Xdata="9" video.codecPref.XUlpFecUC="10" video.conf.displayLayout.autoPreference="FullScreen" video.localCameraView.idleState="0" video.localCameraView.userControl="PerSession" video.screenModeFS="full"
After I make the changes directly on the Trio, I can hang up, start another conference call, and it's back to Auto and Self-View again. Any ideas why the layout is not sticking?
Thank you so much.
Solved! Go to Solution.
Hello @Kevin_A ,
Welcome back to the Poly Community.
I suggest you upgrade to a currently supported version like UC SOftware 5.9.1 Rev AB or 5.9.1 Rev AA and if it still fails to open a ticket.
I ended up upgrading to the latest UC Software, and when I did, my Trio no longer connected to our exchange calendar. It kept saying "Connecting to Exchange Calendar", and have a couple minutes, it would ask to put in the username and password again.
I would put them both in, it would say signed in, and "Connecting to Exchange Calendar", and then it would ask for the credentials again.
I did all this at the end of the work day and ended up restoring the backup I made before attempting, as there are a lot of meetings today, so I had to make sure the phone was up and running.
We just ordered three more Trios and Visual Pros, and one of them will be a test unit for me moving forward. Any thoughts and why the exchange calendar wouldn't connect, or would you have needed to see the logs?
Hello @Kevin_A ,
Since UC Software 5.9.1 we support OAuth 2.0. This would need to be enabled in your organisation.
I would need to see logs but as a Poly employee, I am unable to provide free support via the community.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.