Solved: Re: Trio 8800 Firmware AA AB AC AD AE AG

sherlockab · ‎05-30-2018

Hi All

I am a little confused about firmware updates of the Polycom Trio's

Polycom list the same software levels with different suffix's, AA AB AC AD AE AG

AA appears to be for Phone Only, AB for units with Visual+

We purchased Trio 8800 with Visual+ but due to network config issues we are at present only using them as an Audio Phone only

The latest update 5.5.4 is AA only, I was on 5.5.3 AB (not sure if that is correct)

Can anyone explain the difference

Thanks in Advance

Ade

SteffenBaierUK · ‎05-30-2018

Hello @sherlockab,

welcome to the Polycom Community.

These are simply revisions.

The currently latest public Software Version for the Trio 880, Trio 8500 and Visual+ is UCS_5.5.4.2255_AA

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎05-30-2018

Hello @sherlockab,

welcome to the Polycom Community.

These are simply revisions.

The currently latest public Software Version for the Trio 880, Trio 8500 and Visual+ is UCS_5.5.4.2255_AA

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post