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Trio 8800 Not Syncing Contacts

Occasional Contributor

Trio 8800 Not Syncing Contacts

We have three new trios that cannot sync contacts from exchange. Pertinant errors are below along with the basic info the device. Please let me know how we can resolve this issue. Thanks


0911164834|pgui |4|00|CSoapTransaction error = Error downloading - server replied: Internal Server Error (401)
0911164834|pgui |4|00|'contacts' Service CSoapTransaction network error = Error downloading - server replied: Internal Server Error (401) while requesting URL ''
0911164834|pgui |4|00|Contact operation failed and the type of operation is '6'


Phone Information Phone Model RealPresence Trio 8800 Part Number 3111-65290-001 Rev:A UC Software Version Updater Signature Release

Message 1 of 2
Polycom Employee & Community Manager

Re: Trio 8800 Not Syncing Contacts

Hello Crbrown3,

welcome back to the Polycom Community.

A 401 error is not authorized. I suggest you contact our Partner Microsoft for this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2