Hello @kieren,
welcome to the Polycom Community.
Audio Sharing is not something that is currently supported on the Polycom Trio Solution.
Some of the restrictions are outlined in the community FAQ:
Feb 16, 2016 Question:What type of content sharing experience should I expect of the Polycom Visual+?
Resolution:
The original performance of the Polycom Trio content sharing over Microsoft Lync or Skype for Business is designed for static and semi-static content such as PowerPoint, Excel documents, standard PDF, etc. The content was limited to a maximum of 5 frames per second (fps). A low framerate would cause content sharing of full motion video, quick screen refresh, fast scrolling and quick mouse movement to appear choppy and slow. Content sharing performance of the Polycom Trio was on par with that of the receiving Microsoft Lync or Skype for Business desktop client.
- UC Software 5.5.3 added VBSS receive capabilities to this.
- UC Software 5.7.1 Rev AB in combination with a RealPresence GroupSeries added VBSS send / transmit capabilities
Apr 1, 2016 Question: Can a Polycom Visual+ / Polycom Trio 8800/8500 receive PowerPoint Files and/or Whiteboard?
Resolution: This is at present not supported.
In order to add this functionality to either the Visual+ or any other combination please check here:
Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?
Resolution: Please check => here <=
The Polycom internal reference for this is EN-76322 and a Polycom Sales Engineer can assist you in this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
