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Trio 8800 Sharing Audio Content

Occasional Visitor

Trio 8800 Sharing Audio Content

We have a Trio 8800 on UC 5.7 configured with Skype for Business online.


Is there anyway we can share content with audio. Sharing Desktop or Sharing Window the video shares fine, but no audio passes through. Sharing a Powerpoint file doesnt work at all.


Even using Polycom People+Content software with a USB connection will not pass through audio.


Is it possible to share audio via SfB content sharing with a Polycom Trio 8800?



Message 1 of 3
Polycom Employee & Community Manager

Re: Trio 8800 Sharing Audio Content

Hello @kieren,


welcome to the Polycom Community.
Audio Sharing is not something that is currently supported on the Polycom Trio Solution.


Some of the restrictions are outlined in the community FAQ:


Feb 16, 2016 Question:What type of content sharing experience should I expect of the Polycom  Visual+?


The original performance of the Polycom Trio content sharing over Microsoft Lync or Skype for Business is designed for static and semi-static content such as PowerPoint, Excel documents, standard PDF, etc. The content was limited to a maximum of 5 frames per second (fps). A low framerate would cause content sharing of full motion video, quick screen refresh, fast scrolling and quick mouse movement to appear choppy and slow. Content sharing performance of the Polycom Trio was on par with that of the receiving Microsoft Lync or Skype for Business desktop client. 

  • UC Software 5.5.3 added VBSS receive capabilities to this.
  • UC Software 5.7.1 Rev AB in combination with a RealPresence GroupSeries added VBSS send / transmit capabilities


Apr 1, 2016 Question: Can a Polycom Visual+ / Polycom Trio 8800/8500 receive PowerPoint Files and/or Whiteboard?

Resolution: This is at present not supported.


In order to add this functionality to either the Visual+ or any other combination please check here:


Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


The Polycom internal reference for this is EN-76322 and a Polycom Sales Engineer can assist you in this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: Trio 8800 Sharing Audio Content

thanks for your reply


So looks like go to GroupSeries or raise a Feature Request?



Message 3 of 3