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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

My company recently bought a few Trio 8800s, everything is working including populating meetings from exchange online but searching the company directory fails. Every time I attempt a search I get the following:

 

 

 
0628120043|abs  |1|00|[CAbsDirectory::getContacts] sending message to abs task
0628120043|abs  |1|00|[CAbsDirectory::processFetchTaskMsg] recieved message of type 1
0628120043|abs  |1|00|[CAbsDirectory::getContactsFromServer] invoking so webticket api for fetching contacts for And search string
0628120043|cfg  |5|00|Prm|Parameter feature.lync.abs.enabled requested type 2 (SInt) but is of type 7 (Bool)
0628120044|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchADFSToken()]:[7170]  pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="_3e04a2c4-b778-4e7b-86a5-3f66b54305dc" Issuer="http://screenvisionmedia.com/adfs/services/trust/" IssueInstant="2017-06-28T16:00:45.038Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2017-06-28T16:00:45.022Z" NotOnOrAfter="2017-06-28T17:00:45.022Z"><saml:AudienceRestrictionCondition><saml:Audience>urn:federation:Micros
0628120044|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6951]  pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-ab803717-104b-4dc9-947e-108c4f1906f1" Issuer="https://dm21a08fes09.infra.lync.com:4443/63c46f46-a347-5983-9a22-ca6275894654" IssueInstant="2017-06-28T16:00:45.490Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2017-06-28T16:00:44.000Z" NotOnOrAfter="2017-06-28T23:45:40.489Z"><saml:AudienceRestr
0628120044|abs  |4|00|[CAbsDirectory::getContactsFromServer] received empty response or error code = 6
0628120044|abs  |1|00|[CAbsDirectory::processFetchTaskMsg] waiting for message

 

 

Any help is greatly appreciated. I should mention that my VVX phones all work as expected. I am running 5.4.5.9188 on my Trio 8800s.

4 REPLIES 4
HP Recommended

Hello aalston,

welcome to the Polycom Community.


You received a

 

0628120044|abs  |4|00|[CAbsDirectory::getContactsFromServer] received empty response or error code = 6

I suggest to open a support ticket to avoid trial and error troubleshooting.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen! I attempted to contact my reseller but no dice yet. MAC: 0004F2FCD277

HP Recommended

Hello aalston,

INGRAM MICRO is your reseller who sold the unit back in 15/06/2017.

 

They can open tickets for you with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I'm seeing this same issue with on on-prem Skype for Business deployment.

 

We've UC Software Version 5.5.3.3441


I also see the following error in the event log:

0111145342|abs  |4|00|[CAbsDirectory::getContactsFromServer] received empty response or error code = 6

If I login to the phone with my credentials and without our provisioning server standard configs it works as expected.

With automatic login set via the provisioing server and a fairly sparse default config, the error results.

 

Happy to supply exports of working and non-working configs or open a ticket via the vendor. Can you lookup the vendor for 64:16:7F:1E:3C:E4?

 

Thanks,

 

James

 

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