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Trio 8800 Skype on-prem and Exchange on-line

Sorin
Occasional Visitor

Trio 8800 Skype on-prem and Exchange on-line

Hey,

 

Maybe you can help me with an advice regarding the following setup:

Trio8800

Lync 2013 on-premises

Exchange on-line (O365)

 

Sip address is something like: trio@company.com and connects to on-premises only Lync 2013 server

Email address is something like: trio@company.at and should connect to O365 to grab calendar data

 

In Trio8800 there is a unique place where you can configure the connection details and is common for Lync/Exchange (I think) - see attached.

 

What is working: entering the Sip address in he "Sign-in Address" field and the on-prem: "Domain", "User" and "Password" the Trio device connects to Lync and is working fine

What is not working: in the setup mentionjed above, the Trio device cannot connect to mailbox to grab calendar.

 

Any clue about this? (I know it is a complex setup, but that's it for the moment...)

 

Thanks a lot.

Sorin

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 Skype on-prem and Exchange on-line

Hello Soring,

welcome to the Polycom Community.

At the moment the Trio is working as designed as we currently do not support separate credentials for Exchange.

 

I spoke to our Microsoft Guru and he came back with this:

 

  • Mismatched SIP URI and SMTP addresses can create all sort of issues outside of the Trio itself.  This is a poor practice overall that will have several limitations.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Rob Guth
Occasional Visitor

Re: Trio 8800 Skype on-prem and Exchange on-line

That response is really inadequate and represents a misunderstanding of real world implementations.  I have many email domains but one SIP domain due to acquisitions. We ahve the exact same setup - SfB on premises and Exchange in O365.

The Trio MUST be able to accept a different user SIGN IN from USERID.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 Skype on-prem and Exchange on-line

Hello @Rob Guth,

welcome to the Polycom Community.

The reply given to the original poster was a representation of the Polycom Trio's capabilities at that present time.

 

I am unable to discuss future versions or I could have explained that a new, now already 3 months available, future software would add this feature.

 

Please check => here <= or the UC Software 5.5.2 Release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4